WFM Manager

Role & responsibilities Lead and manage a team of WFM Analysts, Planners, and Real-Time Analysts. Develop and maintain short-term and long-term forecasting models based on historical data, business inputs, and seasonality. Create efficient staff schedules that balance employee preferences, business needs, and service level targets. Monitor real-time...

Job descriptionRoles & Responsibilities:Develop and manage long-term and short-term forecasts for call volume, handle time, and staffing needs.Conduct capacity planning, balancing staffing requirements with attrition and hiring pipelines.Design and manage schedules to optimize service level attainment, efficiency, and compliance with labor laws.Oversee...

Job Title: WFM Operations ManagerJob OverviewThe ideal candidate will have extensive experience in workforce management, specifically leading teams and implementing effective scheduling tools.Key ResponsibilitiesLeads the Reporting team to drive productivity and efficiencyDemonstrates expertise in key workforce management conceptsCollaborates with...

We are inviting applications for the role of Manager, Work Force Management (WFM) Location-Gurugram Responsibilities •       Will act as a liaison between the GCC and Site WFM teams. •       Communication and Presentations Skills: Should be able to communicate well with the clients and be able to present data post analysis •     ...

Role PurposeExecutive workforce management Do Staffing: Developing a staffing plan that considers skill sets, replacement and recruiting timing, training, and cross training Scheduling: Managing rosters and data in real time, and scheduling non-contact activities like training, meetings, and time off Reporting: Producing high-quality workforce data and...

The Workforce Management (WFM) Real-Time Analyst (RTA) is responsible for monitoring and managing real-time workforce metrics to ensure optimal staffing levels and adherence to operational targets. This role involves making immediate adjustments to schedules, addressing workforce issues as they arise, and providing timely insights to support operational...

Job SummaryWe are seeking an experienced Workforce Management Supervisor to lead our team of Real Time Analysts in a fast-paced environment. The successful candidate will have a proven track record in WFM, with at least 2 years of supervisory experience.A minimum of 5 years of related call center workforce management experience is required, with a strong...

**Job Title:** WFM RTM ManagerWorkforce Management Team LeadThis role requires you to oversee and manage the entire Real-Time Management team, including Supervisors and agents.A minimum of 8 years of experience in Workforce Management is required for this position.The ideal candidate will be able to demonstrate a clear understanding of key concepts related...

Job Description:Candidate has minimum of 1 year experience, preferable in Workforce Management (WFM) or Resource Management (RM).The primary responsibility is to manage the RM tools and reporting.Candidate needs to act as primary liaison to the recruiting group on behalf of Resource Management.Perform Ad-hoc reporting request.Act as a change agent to...

Job Summary: We are seeking a dynamic and target-oriented Assistant Manager Outbound Sales to lead a high-performing telesales team in a fast-paced BPO environment. The ideal candidate will have experience in managing voice-based outbound sales processes, with a strong focus on achieving revenue goals and improving team performance. Key Responsibilities:...