Customer Success Manager
1 month ago
Job Description
The ideal candidate must have impeccable relational skills and can create win/win environments for all parties that he or she works with. They must be social, and analytical, possess an aptitude for learning and using new software, and be able to communicate clearly and effectively. Ideally to engage with customers, maximize value, and create strategies to grow our customer base.
Requirements:
• Communications or marketing degree OR relevant experience
• Highly organized and able to multi-task.
• Self-driven and proactive nature.
• Excellent communication and interpersonal skills.
• Demonstrate leadership qualities.
• High computer literacy and ability to learn new software.
• Knowledge of customer success processes.
• Experience in document creation.
• Patient and active listener.
• Passion for service.
Responsibilities:
- Develop and manage client portfolios.
- Sustain business growth and profitability by maximizing value.
- Analyse customer data to improve customer experience.
- Hold product demonstrations for customers.
- Improve onboarding processes.
- Evaluate and improve tutorials and other communication
Infrastructure
• Mediate between clients and the organization.
• Handle and resolve customer requests and complaints.
• Minimize customer churn.
Qualifications
- Bachelor's degree or equivalent experience
- Experience in customer success
- Strong written and verbal communication skills
- Detail-oriented and analytical
- Demonstrated ability to increase customer satisfaction
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