Customer Success Manager

6 months ago

Ahmedabad, India Simform Full time

We are looking for a technically savvy customer success manager who possesses a strong drive for results. The duties of the customer success manager will include a broad range of tasks such as maintaining ongoing customer relationships and networking, implementing success programs, contributing to sales, onboarding clients, and minimizing churn. You should also be able to handle customer complaints and requests.Successful candidates must be social, and analytical, possess an aptitude for learning and using new software, and be able to communicate clearly and effectively. The ideal Customer Success Manager should engage with customers and maximize value. 

Roles and Responsibilities:

Develop and manage client relationships.

Develop and manage relationships with the project team/internal team.

Analyze customer data to improve customer experience.

Act as a liaison between the customer and the delivery team 

Identify, troubleshoot and proactively solve customer problems

Create positive relationships with customers to turn them into brand advocates

Responsible for growing customer accounts by identifying new opportunities in existing accounts.

Meet with customers on a regular basis

Manage billing disputes and upgrade/downgrade requests

Provide feedback to the Delivery team on how customers' challenges

Ensure all contractual obligations are kept up to date, including payment terms.

Minimize customer churn.

Requirements:

Highly organized and able to multitask.

Self-driven and proactive nature.

Excellent communication and interpersonal skills.

Demonstrate leadership qualities.

Ability to identify and manage risks

Deep understanding of technology.

Knowledge of customer success processes.

Experience in document creation.

Patient and active listener.

Passion for service.

  • Customer Success Manager

    1 month ago

    ahmedabad, India Livspace Full time

    A Relationship Manager, reports to the Head - Customer Success and will be in a critical customer service role working on two aspects of Customer Success. This will involve the Reactive and Proactive solutions that accelerate Customer Success and Experience. Coordinate and work with internal stakeholders - Sales, Design, Operations as well as externally...

  • Customer Success Manager

    1 month ago

    Ahmedabad, India Livspace Full time

    A Relationship Manager, reports to the Head - Customer Success and will be in a critical customer service role working on two aspects of Customer Success. This will involve the Reactive and Proactive solutions that accelerate Customer Success and Experience. Coordinate and work with internal stakeholders - Sales, Design, Operations as well as externally with...

  • Customer Success Manager

    1 month ago

    Ahmedabad, India Livspace Full time

    A Relationship Manager, reports to the Head - Customer Success and will be in a critical customer service role working on two aspects of Customer Success. This will involve the Reactive and Proactive solutions that accelerate Customer Success and Experience.Coordinate and work with internal stakeholders - Sales, Design, Operations as well as externally with...

  • Customer Success Manager

    6 days ago

    Ahmedabad, India Biizline Full time

    About Us:Biizline is a B2B order management app, that empowers businesses with seamless order processing and connectivity. We aim to simplify and enhance the way Indian businesses manage their operations. We are looking for a passionate Customer Success Manager to join our team and ensure our customers achieve their desired outcomes with Biizline.Key...

  • Female Customer Care Executive

    2 months ago

    Ahmedabad, Gujarat, India Success Placement Full time

    Helloo !!! Greetings From Success Placement Consultancy Urgent Required Female Customer Care executive Job Location : Sindhu bhawan (Ahemdabad) job Time : Mon To Fri : 10 to 7 Sat: 10 to 3:30 Thanks & Regards, Success Placement Consultancy Pay: ₹8,914.50 - ₹26,879.98 per month Schedule: - Day shift **Education**: - Higher Secondary(12th Pass)...

  • Customer Success Manager

    22 hours ago

    Ahmedabad, India QuoDeck Technologies Pvt. Ltd Full time

    BriefWe are looking for motivated and well-spoken CSMs to join our Business Development team. These positions will be responsible for originating new accounts, developing key account strategies, maintaining relationships with key clients, upselling and cross-selling QuoDeck’s products and services within key accounts and drive a seamless and smooth...

  • Customer Success Associate

    6 months ago

    Ahmedabad, India VasyERP (Funded by Reliance Industries) Full time

    **About Us**: VasyERP (Acquired by Reliance Industries) is an Ahmedabad situated young start-up working into cloud-based ERP products. We design and develop ERP & point of sale (POS) platforms for manufacturing and retail industries in India and internationally. **Intro to Role**: As a Customer Success Associate, you will be ensuring the success and...

  • Customer Success Associate

    6 months ago

    Ahmedabad, India VasyERP Solutions Pvt. Ltd. Full time

    **About Us**: VasyERP (Acquired by Reliance Industries) is an Ahmedabad situated young start-up working into cloud-based ERP products. We design and develop ERP & point of sale (POS) platforms for manufacturing and retail industries in India and internationally. **Intro to Role**:As a Customer Success Associate, you will be ensuring the success and...

  • Customer Success Lead

    2 weeks ago

    Ahmedabad, Gujarat, India Techify Solutions Pvt Ltd Full time

    Are you a motivated and experienced professional looking to take your career to the next level?We are seeking a highly skilled Customer Success Lead to join our team at Techify Solutions Pvt Ltd. This is an exciting opportunity to work with a cutting-edge CRM and loyalty management platform, driving client growth and success in a dynamic environment.About...

  • Customer Success Associate

    4 weeks ago

    ahmedabad, India Moodahead Full time

    Position: Customer Success Associate Location: Ahmedabad, Gujarat Role: FULL TIME (Work From Office Only) Company: Moodahead About Moodahead: Moodahead is India's most affordable mental health brand, dedicated to making mental health services accessible to everyone. We are committed to fostering a supportive, empathetic, and inclusive environment for...

  • Customer success associate

    4 weeks ago

    Ahmedabad, India Moodahead Full time

    Position: Customer Success Associate Location: Ahmedabad, Gujarat Role: FULL TIME (Work From Office Only) Company: Moodahead About Moodahead: Moodahead is India's most affordable mental health brand, dedicated to making mental health services accessible to everyone. We are committed to fostering a supportive, empathetic, and inclusive...

  • Customer Success Executive

    6 months ago

    Ahmedabad, India Delbird Pvt Ltd Full time

    **Customer Success Executive** **Job Brief** **Responsibilities**: - Establish clear client retention goals - Process milestones for the clients and employees to work toward - Assist customers with setting up and navigating programs or software - Upsell services and products with the brand image - Promote value through customer experience - Assist in...

  • Customer Success Executive

    6 months ago

    Ahmedabad, India Delbird Pvt Ltd Full time

    **Customer Success Executive** **Job Brief** **Responsibilities**: - Establish clear client retention goals - Process milestones for the clients and employees to work toward - Assist customers with setting up and navigating programs or software - Upsell services and products with the brand image - Promote value through customer experience - Assist in...

  • Customer Success Associate

    4 weeks ago

    ahmedabad, India Moodahead Full time

    Position: Customer Success AssociateLocation: Ahmedabad, GujaratRole: FULL TIME (Work From Office Only)Company: MoodaheadAbout Moodahead:Moodahead is India's most affordable mental health brand, dedicated to making mental health services accessible to everyone. We are committed to fostering a supportive, empathetic, and inclusive environment for both our...

  • Customer Success Associate

    4 weeks ago

    Ahmedabad, India Moodahead Full time

    Position: Customer Success AssociateLocation: Ahmedabad, GujaratRole: FULL TIME (Work From Office Only)Company: MoodaheadAbout Moodahead:Moodahead is India's most affordable mental health brand, dedicated to making mental health services accessible to everyone. We are committed to fostering a supportive, empathetic, and inclusive environment for both our...

  • Customer Success Associate

    4 weeks ago

    Ahmedabad, India Moodahead Full time

    Position: Customer Success AssociateLocation: Ahmedabad, GujaratRole: FULL TIME (Work From Office Only)Company: MoodaheadAbout Moodahead:Moodahead is India's most affordable mental health brand, dedicated to making mental health services accessible to everyone. We are committed to fostering a supportive, empathetic, and inclusive environment for both our...

  • Customer Success Associate

    6 months ago

    Ahmedabad, India AURUS Full time

    **Are you a people person? If you enjoy communicating with interesting people, we are looking for YOU.** **Find more about the opportunity below**: Job title : Customer Success Associate Company : AURUS Job location : Vastrapur, Ahmedabad, Gujarat, India Employment type : Full-time Experience preferred : 2 to 5 years Salary : As per industry standard -...

  • Customer Success Associate

    3 weeks ago

    Ahmedabad, India Moodahead Full time

    Position: Customer Success Associate Location: Ahmedabad, Gujarat Role: FULL TIME (Work From Office Only) Company: Moodahead About Moodahead: Moodahead is India's most affordable mental health brand, dedicated to making mental health services accessible to everyone. We are committed to fostering a supportive, empathetic, and inclusive...

  • Customer Success Associate

    4 weeks ago

    Ahmedabad, India Moodahead Full time

    Position: Customer Success AssociateLocation: Ahmedabad, GujaratRole: FULL TIME (Work From Office Only)Company: MoodaheadAbout Moodahead:Moodahead is India's most affordable mental health brand, dedicated to making mental health services accessible to everyone. We are committed to fostering a supportive, empathetic, and inclusive environment for both our...

  • Customer Success Associate

    4 weeks ago

    Ahmedabad, India Moodahead Full time

    Position: Customer Success AssociateLocation: Ahmedabad, GujaratRole: FULL TIME (Work From Office Only)Company: MoodaheadAbout Moodahead:Moodahead is India's most affordable mental health brand, dedicated to making mental health services accessible to everyone. We are committed to fostering a supportive, empathetic, and inclusive environment for both our...