Customer Success Manager

6 days ago

Ahmedabad, India Biizline Full time

About Us:

Biizline is a B2B order management app, that empowers businesses with seamless order processing and connectivity. We aim to simplify and enhance the way Indian businesses manage their operations. We are looking for a passionate Customer Success Manager to join our team and ensure our customers achieve their desired outcomes with Biizline.


Key Responsibilities:

1. Customer Onboarding & Training

• Guide new customers through onboarding to ensure a smooth transition to the Biizline platform.

• Conduct training sessions to help customers understand app features and maximize usage.

2. Customer Engagement

• Proactively engage with customers to ensure they derive maximum value from Biizline.

• Build and maintain strong, long-term relationships with key customers.

3. Customer Retention & Growth

• Monitor customer satisfaction and identify areas for improvement.

• Work on strategies to retain customers and reduce churn.

• Upsell and cross-sell additional features to existing customers.

4. Issue Resolution

• Act as the primary point of contact for customer queries and concerns.

• Collaborate with the support and technical teams to resolve issues promptly.

5. Data-Driven Insights

• Analyze customer usage data to identify patterns and suggest improvements in the app.

• Provide regular feedback to the product and marketing teams based on customer inputs.

6. Community Building

• Create and nurture a community of Biizline users by organizing webinars, events, and interactive sessions.


Key Skills & Qualifications:

• Bachelor’s degree in Business, Marketing, or related field.

• Proven experience in customer success, account management, or customer support, preferably in a SaaS or tech environment.

• Excellent communication and interpersonal skills in English, Hindi, and Gujarati (preferred).

• Strong problem-solving and organizational abilities.

• Ability to work in a fast-paced startup environment.

• Proficient in using CRM tools and customer success platforms.

• Empathy for customers and a passion for helping businesses succeed.

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