Customer Success Manager

2 weeks ago

Ahmedabad, India Techify Solutions Full time
Job Title: Customer Success ManagerLocation:AhmedabadEmployment Type: FulltimeExperience Level: MidSenior LevelIndustry: CRM & Loyalty Management SoftwareJob Overview:Candidate works as Customer Success at LoMoSo you will be the key point of contact for ourclients helping them achieve their business goals through the successful use of our CRM andloyalty management platform. You will work closely with clients to understand their needsprovide strategic guidance and ensure they are getting the most out of our services. This rolerequires a blend of technical expertise relationship management and problemsolving skills.Key Responsibilities:Client Relationship Management:

Build and maintain strong relationships with keystakeholders within client organizations. Act as the primary point of contact for clientqueries requests and escalations.Reporting & Analytics:

Conduct gap analysis on key processes and provide actionableinsights based on data captured from the CRM system. Regularly review and analyzesales insights generated by the CRM to identify opportunities for improvement processoptimization and client growth. Share these insights with internal teams and clients todrive strategic decisionmaking and enhance overall customer success.Service Delivery:

Lead the endtoend service delivery process for our clients ensuringthat the CRM and loyalty management platform is implemented according to clientspecifications and timelines. Collaborate with crossfunctional teams including ITproject management and customer support to ensure that client needs are met with thehighest level of quality. Provide continuous support to clients postimplementation toensure they fully utilize and benefit from the platform’s features.Proactive Support & Issue Resolution:

Identify potential challenges early and workwith internal teams to resolve issues promptly. Ensure client satisfaction by addressingconcerns proactively.Business Driver Activities:

Develop and execute initiatives that align with thecompany’s strategic goals such as increasing platform adoption driving upsell andcrosssell opportunities and expanding client relationships. Collaborate with sales marketing and product teams to design and implement campaigns or programs thatgenerate additional value for clients ultimately contributing to increased revenue andlongterm business success.Team Management:

Mentor and develop a team. Foster a collaborative andhighperformance culture within the team ensuring that all team members are alignedwith the company goals. Set clear objectives provide regular feedback and support theprofessional growth of team members. Ensure that the team is equipped with thenecessary skills and resources to deliver exceptional service and achieve client success.Customer Advocacy:

Serve as the voice of the customer internally providing feedbackto product and marketing teams. Advocate for client needs and help shape the futuredevelopment of our platform.Required Skills & Qualifications:Education:

Bachelor’s degree in Business Marketing or a related field. A Master’sdegree is a plus.Experience:5 years of relevant experience in customer success account management or a related field preferably within the SaaS or technology industry.Proven track record of managing and growing client accounts in a B2B environment.Experience in CRM or loyalty management is highly desirable.Technical Skills:Proficiency in using CRM software and other customer success tools.Ability to understand and explain technical concepts to nontechnical users.Communication & Interpersonal Skills:Excellent verbal and written communication skills.Strong interpersonal skills with the ability to build and maintain relationships at all levels.Experience in conducting business reviews and presenting to executivelevel stakeholders.ProblemSolving & Analytical Skills:Strong analytical skills with the ability to interpret data and make informeddecisions.Proactive problemsolving abilities with a focus on delivering solutions thatbenefit both the client and the company.Project Management:Strong organizational skills with the ability to manage multiple clients and projects simultaneously.Experience in managing client implementations and driving project timelines.CustomerCentric Mindset:A passion for customer success and a deep understanding of how to deliver valueto clients.Ability to empathize with clients and advocate on their behalf.SkillsMarketing,

Written Communication,

Relationship Management,

Interpersonal Skill,

Scala,

Problem-solving Skill,

Organizational Skills,

Excel,

Communication Skill,

Organizational Skill,

Customer Support,

Account Management,

Technical Skills,

Strong Analytical,

Interpersonal Skills,

Saas

  • Customer Success Manager

    4 weeks ago

    Ahmedabad, Gujarat, India Simform Full time

    Customer Success ManagerWe are seeking a highly skilled Customer Success Manager to join our team at Simform. As a Customer Success Manager, you will be responsible for maintaining ongoing customer relationships, implementing success programs, contributing to sales, onboarding clients, and minimizing churn.Key Responsibilities:Develop and manage client...

  • Customer Success Manager

    2 days ago

    ahmedabad, India Livspace Full time

    A Relationship Manager, reports to the Head - Customer Success and will be in a critical customer service role working on two aspects of Customer Success. This will involve the Reactive and Proactive solutions that accelerate Customer Success and Experience. Coordinate and work with internal stakeholders - Sales, Design, Operations as well as externally...

  • Customer Success Manager

    4 weeks ago

    Ahmedabad, Gujarat, India Milestone Full time

    About UsMilestone is a leading provider of digital marketing software and services for location-based businesses. With over 25 years of experience, we help businesses create, organize, and amplify their digital information to make it more accurate, consistent, and visible.Job DescriptionWe're seeking a highly skilled Customer Success Manager to join our...

  • Customer Success Manager

    2 weeks ago

    Ahmedabad, Gujarat, India Simform Full time

    We are seeking a skilled Customer Success Manager to join our team at Simform. As a Customer Success Manager, you will be responsible for maintaining ongoing customer relationships, implementing success programs, contributing to sales, onboarding clients, and minimizing churn. You should be able to handle customer complaints and requests effectively.Key...

  • Customer Success Manager

    5 months ago

    Ahmedabad, India Simform Full time

    We are looking for a technically savvy customer success manager who possesses a strong drive for results. The duties of the customer success manager will include a broad range of tasks such as maintaining ongoing customer relationships and networking, implementing success programs, contributing to sales, onboarding clients, and minimizing churn. You should...

  • Customer Success Manager

    3 weeks ago

    Ahmedabad, Gujarat, India Simform Full time

    Customer Success ManagerWe are seeking a highly skilled Customer Success Manager to join our team at Simform. As a key member of our customer-facing team, you will be responsible for building and maintaining strong relationships with our clients, ensuring their success with our products and services.Key Responsibilities:Develop and execute customized success...

  • Customer Success Manager

    3 weeks ago

    Ahmedabad, Gujarat, India Mahindra Finance Full time

    Job Title: Customer Success ManagerAbout the Role:We are seeking an experienced Customer Success Manager to join our team at Mahindra Finance. As a Customer Success Manager, you will be responsible for providing exceptional customer service and promoting our services throughout the organization.Key Responsibilities:- Provide excellent customer service and...

  • Customer Success Manager

    3 weeks ago

    Ahmedabad, Gujarat, India Techify Solutions Full time

    Job Title: Customer Success ManagerLocation: AhmedabadEmployment Type: Full-timeExperience Level: Mid-Senior LevelIndustry: CRM & Loyalty Management SoftwareJob Overview:We are seeking a highly skilled Customer Success Manager to join our team at Techify Solutions. As a key member of our customer success team, you will be responsible for ensuring our clients...

  • Customer Success Manager

    2 days ago

    Ahmedabad, India Livspace Full time

    A Relationship Manager, reports to the Head - Customer Success and will be in a critical customer service role working on two aspects of Customer Success. This will involve the Reactive and Proactive solutions that accelerate Customer Success and Experience. Coordinate and work with internal stakeholders - Sales, Design, Operations as well as externally with...

  • Customer Success Manager

    2 days ago

    Ahmedabad, India Livspace Full time

    A Relationship Manager, reports to the Head - Customer Success and will be in a critical customer service role working on two aspects of Customer Success. This will involve the Reactive and Proactive solutions that accelerate Customer Success and Experience.Coordinate and work with internal stakeholders - Sales, Design, Operations as well as externally with...

  • Customer Success Manager

    4 weeks ago

    Ahmedabad, Gujarat, India Techify Solutions Full time

    Job Title: Customer Success ManagerLocation: AhmedabadEmployment Type: Full-timeExperience Level: Mid-Senior LevelIndustry: CRM & Loyalty Management SoftwareJob Overview:We are seeking a highly skilled Customer Success Manager to join our team at Techify Solutions. As a key member of our customer success team, you will be responsible for ensuring our clients...

  • Customer Success Manager

    2 months ago

    Ahmedabad, India Techify Solutions Full time

    Job Title: Customer Success Manager Location:Ahmedabad Employment Type: Fulltime Experience Level: MidSenior Level Industry: CRM & Loyalty Management Software Job Overview: Candidate works as Customer Success at LoMoSo you will be the key point of contact for ourclients helping them achieve their business goals through the successful use...

  • Customer Success Manager

    1 month ago

    ahmedabad, India Techify Solutions Full time

    Job Title: Customer Success Manager Location:Ahmedabad Employment Type: Fulltime Experience Level: MidSenior Level Industry: CRM & Loyalty Management Software Job Overview: Candidate works as Customer Success at LoMoSo you will be the key point of contact for ourclients helping them achieve their business goals through the successful use...

  • Customer Success Manager

    3 weeks ago

    ahmedabad, India Techify Solutions Full time

    Job Title: Customer Success Manager Location:Ahmedabad Employment Type: Fulltime Experience Level: MidSenior Level Industry: CRM & Loyalty Management Software Job Overview: Candidate works as Customer Success at LoMoSo you will be the key point of contact for ourclients helping them achieve their business goals through the...

  • Customer Success Manager

    3 weeks ago

    Ahmedabad, Gujarat, India Simform Full time

    We are seeking a highly skilled Customer Success Manager to join our team at Simform. The ideal candidate will possess a strong drive for results and be able to maintain ongoing customer relationships, implement success programs, and contribute to sales.Key Responsibilities:Develop and manage client relationships to ensure customer satisfaction and...

  • Customer Success Manager

    2 weeks ago

    Ahmedabad, Gujarat, India Techify Solutions Full time

    Job Title: Customer Success ManagerJob Overview:We are seeking a skilled Customer Success Manager to join our team at Techify Solutions. As a key member of our customer success team, you will be responsible for ensuring our clients achieve their business goals through the successful use of our CRM and loyalty management platform.Key Responsibilities:Client...

  • Customer Success Manager

    3 weeks ago

    Ahmedabad, Gujarat, India Techify Solutions Full time

    Job Title: Customer Success ManagerLocation: AhmedabadEmployment Type: FulltimeExperience Level: MidSenior LevelIndustry: CRM & Loyalty Management SoftwareJob Overview:Candidate works as Customer Success at Techify Solutions, you will be the key point of contact for our clients helping them achieve their business goals through the successful use of our CRM...

  • Customer Success Manager

    4 weeks ago

    Ahmedabad, Gujarat, India Milestone Full time

    Unlock Your Potential as a Customer Success MaestroMilestone is a leading provider of digital marketing software and services for location-based businesses. We help businesses create, organize, and amplify their digital information by enhancing their digital presence to make information more accurate, consistent, and visible.Key Responsibilities:Guide...

  • Customer success manager

    3 weeks ago

    Ahmedabad, India Adosphere, Meta Partner Full time

    Job Description The ideal candidate must have impeccable relational skills and can create win/win environments for all parties that he or she works with. They must be social, and analytical, possess an aptitude for learning and using new software, and be able to communicate clearly and effectively. Ideally to engage with customers, maximize value, and...

  • Customer Success Manager

    3 months ago

    Ahmedabad, India Techify Solutions Full time

    JobTitle: Customer Success ManagerLocation:AhmedabadEmployment Type:Fulltime ExperienceLevel: MidSenior LevelIndustry: CRM & Loyalty ManagementSoftware JobOverview: Candidateworks as Customer Success at LoMoSo you will be the key point ofcontact for ourclients helping them achieve their business goalsthrough the successful use of our CRM andloyalty...