L2 Application Support

2 weeks ago


Bengaluru, India Tech Mahindra Full time
Hi All,

Looking for L2 Application Support.

Education: BE/B.TECH.

NOTE:- Not looking infrastructure support, Desktop support.

Detailed JD:-

- Minimum of 3 to 5 years of technical support experience within a corporate environment- Minimum of 3 to 5 years of technical support experience within a customer facing environment- Experience with new solutions Cloud and Mobility driven technology- Application Support and not Infra Support- Operations and monitoring of applications.- Continuously monitor all developments that might affect processes or IT services and analyses possible effects.- Manage all activities needed to realize the deliverables and take or initiate appropriate corrective measures.- Support the users and monitor the condition and/or performance of the assets/processes/methods one is responsible for and correct or improve after approval of all relevant stakeholders.- Monitor progress of the work and take appropriate actions within own level of authority or escalate to a higher level of authority if required.- Tools Knowledge of anyone or more (Snowflake, Tableau, Power APPs and Power BI).- ITSM Knowledge, In-depth knowledge and certified of IT Service Management including Change, Incident/Major Incident, Problem and Knowledge Management and their relationships.- Strong knowledge of Microsoft Office (Visio, Word, Excel, PowerPoint)- ITIL V3/ V4 Certified preferred- Agile Experience- Strong analytical and problem-solving skills- Facilitator by nature

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