L2 Application Support

2 weeks ago


Bengaluru, India Tech Mahindra Full time

Hi All,


Looking for L2 Application Support.

Education: BE/B.TECH.


NOTE:- Not looking infrastructure support, Desktop support.


Detailed JD:-

  • Minimum of 3 to 5 years of technical support experience within a corporate environment
  • Minimum of 3 to 5 years of technical support experience within a customer facing environment
  • Experience with new solutions Cloud and Mobility driven technology
  • Application Support and not Infra Support
  • Operations and monitoring of applications.
  • Continuously monitor all developments that might affect processes or IT services and analyses possible effects.
  • Manage all activities needed to realize the deliverables and take or initiate appropriate corrective measures.
  • Support the users and monitor the condition and/or performance of the assets/processes/methods one is responsible for and correct or improve after approval of all relevant stakeholders.
  • Monitor progress of the work and take appropriate actions within own level of authority or escalate to a higher level of authority if required.
  • Tools Knowledge of anyone or more (Snowflake, Tableau, Power APPs and Power BI).
  • ITSM Knowledge, In-depth knowledge and certified of IT Service Management including Change, Incident/Major Incident, Problem and Knowledge Management and their relationships.
  • Strong knowledge of Microsoft Office (Visio, Word, Excel, PowerPoint)
  • ITIL V3/ V4 Certified preferred
  • Agile Experience
  • Strong analytical and problem-solving skills
  • Facilitator by nature



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