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L2 Application Support
2 weeks ago
Hi All,
Looking for L2 Application Support.
Education: BE/B.TECH.
NOTE:- Not looking infrastructure support, Desktop support.
Detailed JD:-
- Minimum of 3 to 5 years of technical support experience within a corporate environment
- Minimum of 3 to 5 years of technical support experience within a customer facing environment
- Experience with new solutions Cloud and Mobility driven technology
- Application Support and not Infra Support
- Operations and monitoring of applications.
- Continuously monitor all developments that might affect processes or IT services and analyses possible effects.
- Manage all activities needed to realize the deliverables and take or initiate appropriate corrective measures.
- Support the users and monitor the condition and/or performance of the assets/processes/methods one is responsible for and correct or improve after approval of all relevant stakeholders.
- Monitor progress of the work and take appropriate actions within own level of authority or escalate to a higher level of authority if required.
- Tools Knowledge of anyone or more (Snowflake, Tableau, Power APPs and Power BI).
- ITSM Knowledge, In-depth knowledge and certified of IT Service Management including Change, Incident/Major Incident, Problem and Knowledge Management and their relationships.
- Strong knowledge of Microsoft Office (Visio, Word, Excel, PowerPoint)
- ITIL V3/ V4 Certified preferred
- Agile Experience
- Strong analytical and problem-solving skills
- Facilitator by nature
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