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L2 Application Support

3 months ago

Bengaluru, India Tech Mahindra Full time
Hi All,

Looking for L2 Application Support.Education: BE/B.TECH.

NOTE:- Not looking infrastructure support, Desktop support.

Detailed JD:-Minimum of 3 to 5 years of technical support experience within a corporate environmentMinimum of 3 to 5 years of technical support experience within a customer facing environmentExperience with new solutions Cloud and Mobility driven technologyApplication Support and not Infra SupportOperations and monitoring of applications.Continuously monitor all developments that might affect processes or IT services and analyses possible effects.Manage all activities needed to realize the deliverables and take or initiate appropriate corrective measures.Support the users and monitor the condition and/or performance of the assets/processes/methods one is responsible for and correct or improve after approval of all relevant stakeholders.Monitor progress of the work and take appropriate actions within own level of authority or escalate to a higher level of authority if required.Tools Knowledge of anyone or more (Snowflake, Tableau, Power APPs and Power BI).ITSM Knowledge, In-depth knowledge and certified of IT Service Management including Change, Incident/Major Incident, Problem and Knowledge Management and their relationships.Strong knowledge of Microsoft Office (Visio, Word, Excel, PowerPoint)ITIL V3/ V4 Certified preferredAgile ExperienceStrong analytical and problem-solving skillsFacilitator by nature