Customer Service Admin Specialist
2 days ago
Description Responsible for interfacing with customers, sales or service representatives to handle a variety of pre-sales or post-sales service functions.Responds to and /or assists Agilent trade customers and internal customers in areas such as product/service order fulfilment processes/ customer service requests such as end-to-end order status management, trade invoicing and gratis support. Would be responsible for booking orders, manage trade invoicing process, closure of service orders and/or processing quotes and managing other sub processes such as gratis supportResolves problems by applying established policies, procedures and tactics, take lead and hold people accountable where required and able to drive discussion for building solutions.Technical Skills : Proficiency in using service booking software and tools, such as SAP CRM/ ECC, to manage and process orders and bookings effectively. Proficiency and knowledge of quote to cash process Communication Skills : Excellent written and verbal communication to ensure clear and timely responses to customers and team members. Ability to articulate complex information in a simple and understandable manner. Problem-Solving Abilities : Strong critical thinking and problem-solving skills to handle unexpected issues and find efficient solutions. Ability to analyze data and make informed decisions to improve the overall process. Attention to Detail : High level of accuracy and attention to detail to avoid errors in order processing and booking. Meticulous in following procedures and ensuring all necessary information is captured and processed correctly. Time Management : Strong time management skills to handle multiple orders and bookings simultaneously without compromising on quality Ability to prioritize tasks and meet deadlines efficiently. Customer Service Orientation : Strong customer service skills to ensure a positive experience for customers throughout the booking process. Empathy and patience to handle customer inquiries and concerns effectively. Adaptability and Learning Agility : Willingness to learn and adapt to new systems and processes as they evolve. Continuous improvement mindset to stay updated with industry trends and best practices. Team Collaboration : Ability to work well within a team, collaborating with colleagues to achieve common goals. Open to feedback and willing to contribute to team discussions and problem-solving sessions. Having great interpersonal skills Qualifications Requires higher education or specialized training/certification, or equivalent combination of education and experience.Typically at least 4+ years of experience with 2 – 4 years of relevant experience for entry to this level. Additional Details This job has a full time weekly schedule.Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.Travel Required: NoShift: EveningDuration: No End DateJob Function: Customer Service
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CIM - Customer Service Admin Specialist
6 hours ago
Manesar, India Agilent Full timeDescription Agilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications and expertise. Agilent enables customers to gain the answers and insights they seek -- so they can do what they do best to improve the world...
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Customer Service Admin
3 weeks ago
Manesar, India Agilent Full timeDescription Agilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications and expertise. Agilent enables customers to gain the answers and insights they seek ---- so they can do what they do best: improve the world...
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Customer Service Admin
4 days ago
Manesar, Gurugram, Haryana, India Agilent Technologies Inc. Full timeDescription - Responsible for interfacing with customers, logistics, manufacturing, and/or sales or service representatives to handle a variety of pre-sales or post-sales service functions. Responds to and /or assist Agilent trade customers and internal customers in product/service order fulfillment processes, and customer service requests such as...
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Customer Service Admin
2 weeks ago
Manesar, Gurugram, Haryana, India Agilent Technologies Inc. Full timeResponsible for interfacing with customers, logistics, manufacturing, and/or sales or service representatives to handle a variety of pre-sales or post-sales service functions. Responds to and /or assists Agilent trade customers and internal customers in areas such as product/service order fulfillment processes, customer service requests such as end-to-end...
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Admin Executive
1 week ago
Manesar, India Ethics Group Of Companies Full time**Job Title**: Admin Executive - Warehouse **Location**: Manesar, Haryana **Employment Type**: Full-Time, Permanent **Role Overview** We are looking for a **detail-oriented Admin Executive** to handle day-to-day administrative operations for our warehouse facility in Manesar. The role requires strong organisational skills, coordination abilities, and prior...
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Customer Service Admin
2 days ago
Manesar, Gurugram, Haryana, India Agilent Technologies Inc. Full timeWe are looking for a proactive and motivated Customer Service Representative who will be part of a fast-paced, diverse work environment where you take ownership of your work while collaborating closely with internal and external customers. In this job you will work with customers worldwide while working with an internal team spread across the globe. This job...
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Customer Service Admin
2 weeks ago
Manesar, Gurugram, Haryana, India Agilent Technologies Inc. Full timeWe are looking for a proactive and motivated Customer Service Representative who will be a part of a fast paced, diverse work environment where you take ownership of your work while collaborating closely with internal and external customers. In this job you will work with customer based in the United States while working with an internal team spread across...
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Customer Service Admin
2 weeks ago
Manesar, Gurugram, Haryana, India Agilent Technologies Inc. Full timeWe are looking for a proactive and motivated Customer Service Representative who will be a part of a fast paced, diverse work environment where you take ownership of your work while collaborating closely with internal and external customers. In this job you will work with customers based in the EMEA while working with an internal team spread across the...
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Customer Service Admin
4 days ago
Manesar, Gurugram, Haryana, India Agilent Technologies Inc. Full timeWe are looking for a proactive and motivated Customer Service Representative who will be a part of a fast paced, diverse work environment where you take ownership of your work while collaborating closely with internal and external customers. In this job you will work with customers based in the EMEA while working with an internal team spread across the...
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Customer Service Coordinator
3 weeks ago
Manesar, India Agilent Full timeDescription Responsible for interfacing with customers, logistics, manufacturing, and/or sales or service representatives to handle a variety of pre-sales or post-sales service functions.Responds to and /or assists Agilent trade customers and internal customers in areas such as product/service order fulfillment processes, customer service requests such as...
