Customer Service Coordinator
3 weeks ago
Description Responsible for interfacing with customers, logistics, manufacturing, and/or sales or service representatives to handle a variety of pre-sales or post-sales service functions.Responds to and /or assists Agilent trade customers and internal customers in areas such as product/service order fulfillment processes, customer service requests such as end-to-end order status management, contract issues/administration or lease administration.Would be responsible for booking orders, managing web billing process, upselling or cross-selling products and/or processing quotes, and managing other sub-processes.Resolves problems by applying established policies, procedures, and tactics, takes the lead and holds people accountable where required, and can drive discussion for building solutions.Technical Skills : Proficiency in using ERP Systems, such as SAP CRM/ ECC, to manage and process orders/Quotes and bookings effectively. Proficiency and knowledge of web billing portals and end to end processing of web billing requests. Communication Skills : Excellent written and verbal communication to ensure clear and timely responses to customers and team members. Ability to articulate complex information in a simple and understandable manner. Respond to customer inquiries regarding billing issues, payment status, and account discrepancies via email, phone, and chat. Problem-Solving Abilities : Strong critical thinking and problem-solving skills to handle unexpected issues and find efficient solutions. Ability to analyze data and make informed decisions to improve the overall process. Attention to Detail : High level of accuracy and attention to detail to avoid errors in order processing and booking. Meticulous in following procedures and ensuring all necessary information is captured and processed correctly. Time Management : Strong time management skills to handle multiple orders and bookings simultaneously without compromising on quality Ability to prioritize tasks and meet deadlines efficiently. Adaptability and Learning Agility : Willingness to learn and adapt to new systems and processes as they evolve. Continuous improvement mindset to stay updated with industry trends and best practices. Team Collaboration : Ability to work well within a team, collaborating with colleagues to achieve common goals. Open to feedback and willing to contribute to team discussions and problem-solving sessions. Having great interpersonal skills Qualifications Requires higher education or specialized training/certification, or equivalent combination of education and experience.Typically at least 3-6 years of relevant experience for entry to this level. Additional Details This job has a full time weekly schedule.Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.Travel Required: NoShift: EveningDuration: No End DateJob Function: Customer Service
-
Service Coordinator
1 week ago
Manesar, India Symbiosis e-serve Full time1. Sales Quotation Preparation 2. Sales & Service Order bookings 3. Database management in MIS 4. Regular Coordination with sales and service department 5. Knowledge of SAP software 6. MIS Preparation 7. Invoice Preparation **Salary**: ₹100,000.00 - ₹300,000.00 per year Schedule: - Day shift Ability to commute/relocate: - Manesar, Haryana:...
-
Customer Service Executive
3 weeks ago
Manesar, India HUBER+SUHNER Full timeYour tasks Individual part: Ensure timely quotations to customers related to related Segment Market. On receipt of Order generate order acknowledgement based on availability status from subsidiaries or local production. Ensure timely dispatch of materials in close coordination with logistics. Prepare all documents for payment submission and ensure that they...
-
Customer Service Admin
3 weeks ago
Manesar, India Agilent Full timeDescription Agilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications and expertise. Agilent enables customers to gain the answers and insights they seek ---- so they can do what they do best: improve the world...
-
Customer Service Operations
3 weeks ago
Manesar, India Agilent Full timeDescription We are seeking a dynamic and experienced Process Excellence Lead to join our team. This individual will be responsible for driving end-to-end process improvement initiatives, ensuring audit readiness, and leading innovation projects across AFO commercial operations. The role requires a strong background in cross-functional collaboration,...
-
Customer Service Admin Specialist
2 days ago
Manesar, India Agilent Full timeDescription Responsible for interfacing with customers, sales or service representatives to handle a variety of pre-sales or post-sales service functions.Responds to and /or assists Agilent trade customers and internal customers in areas such as product/service order fulfilment processes/ customer service requests such as end-to-end order status management,...
-
Customer Service Collections
3 weeks ago
Manesar, India Agilent Full timeDescription This is a collections role and the ideal person should have minimum 2+ years’ experience in collections. This person will be part of India credit & collections organization. Ideal candidate must have handled a large collections portfolio with customer spread of more than 300 active customers. Major Responsibilities include but not limited to...
-
Sales Coordinator
3 days ago
Manesar, India Enterslice Pvt Ltd. Full timeDesignation: Sales Coordinator Location - Manesar Min Experience - B2B Sales - 2-3 Years Should be from 15-18 KM from our Office. Role & Responsibilities: - Attending client meetings F2F & online, preparing the MOM - Making brief form - Making the quotation, Coordination with design team & BDM - Order Execution, invoice submission ,payment follow-up -...
-
Service Executive
2 weeks ago
Manesar, India Symmetrical Global Search Pvt Ltd Full time**Job Description**: **Primary Responsibilities: -** - Sales Quotation Preparation - Sales/Service Order Booking - Sales/Service/AMC Invoice - MIS as per management requirement - Inventory planning of tools and consumables. - Co-ordination Branches - Customer support activities e.g. Customer’s call and mail management **Salary**: ₹100,000.00 -...
-
Customer Care Executive
2 days ago
Manesar, India Star Special Air Gases Pvt. Ltd. Full time**Customer Care Executive** **Responsibilities**: Provide accurate information about products, services, and company policies. Resolve customer complaints and issues efficiently to ensure satisfaction. Maintain records of customer interactions, feedback, and transactions. Coordinate with internal departments to ensure timely resolution of customer...
-
Customer Service Executive
2 weeks ago
Manesar, India HUBER+SUHNER Full timeJob Description Your tasks Individual part: - Ensure timely quotations to customers related to related Segment Market. - On receipt of Order generate order acknowledgement based on availability status from subsidiaries or local production. - Ensure timely dispatch of materials in close coordination with logistics. - Prepare all documents for payment...
