Customer Service Admin

5 days ago

Manesar Gurugram Haryana, India Agilent Technologies Inc. Full time

Responsible for interfacing with customers, logistics, manufacturing, and/or sales or service representatives to handle a variety of pre-sales or post-sales service functions.

Responds to and /or assists Agilent trade customers and internal customers in areas such as product/service order fulfillment processes, customer service requests such as end-to-end order status management, contract issues/administration or lease administration.

Would be responsible for booking orders, managing web billing process, upselling or cross-selling products and/or processing quotes, and managing other sub-processes.

**Technical Skills**:

- Proficiency in using ERP Systems, such as SAP CRM/ ECC, to manage and process orders/Quotes and bookings effectively**.**:

- Proficiency and knowledge of web billing portals and end to end processing of web billing requests.

**Communication Skills**:

- Excellent written and verbal communication to ensure clear and timely responses to customers and team members.
- Ability to articulate complex information in a simple and understandable manner.

**Problem-Solving Abilities**:

- Strong critical thinking and problem-solving skills to handle unexpected issues and find efficient solutions**.**:

- Ability to analyze data and make informed decisions to improve the overall process.

**Attention to Detail**:

- High level of accuracy and attention to detail to avoid errors in order processing and booking**.**:

- Meticulous in following procedures and ensuring all necessary information is captured and processed correctly.

**Time Management**:

- Strong time management skills to handle multiple orders and bookings simultaneously without compromising on quality
- Ability to prioritize tasks and meet deadlines efficiently.

**Adaptability and Learning Agility**:

- Willingness to learn and adapt to new systems and processes as they evolve**.**:

- Continuous improvement mindset to stay updated with industry trends and best practices.

**Team Collaboration**:

- Ability to work well within a team, collaborating with colleagues to achieve common goals**.**:

- Open to feedback and willing to contribute to team discussions and problem-solving sessions.
- Having great interpersonal skills

**Qualifications**:
Requires higher education or specialized training/certification, or equivalent combination of education and experience.

Typically at least 3-6 years of relevant experience for entry to this level.

**Additional Details**

This job has a full time weekly schedule.

Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.

**Travel Required**:No

**Shift**:Evening

**Duration**:No End Date

**Job Function**:Customer Service

  • Customer Service Admin

    1 week ago

    Manesar, Gurugram, Haryana, India Agilent Technologies Inc. Full time

    Responsible for interfacing with customers, logistics, manufacturing and/or sales or service representatives to handle a variety of pre-sales or post-sales service functions. German Language is mandatory. Responds to and /or assists Agilent trade customers and internal customers in areas such as product/service order fulfillment processes, customer service...

  • Customer Service Admin

    1 week ago

    Manesar, Gurugram, Haryana, India Agilent Technologies Inc. Full time

    Responsible for interfacing with customers, logistics, manufacturing and/or sales or service representatives to handle a variety of pre-sales or post-sales service functions. Responds to and /or assists Agilent trade customers and internal customers in areas such as product/service order fulfillment processes, customer service requests such as end-to-end...

  • Customer Service Admin

    2 weeks ago

    Manesar, Gurugram, Haryana, India Agilent Technologies Inc. Full time

    Responsible for interfacing with customers, logistics, manufacturing and/or sales or service representatives to handle a variety of pre-sales or post-sales service functions. Responds to and /or assists Agilent trade customers and internal customers in areas such as product/service order fulfillment processes, customer service requests such as end-to-end...

  • Customer Service Admin

    2 weeks ago

    Manesar, Gurugram, Haryana, India Agilent Technologies Inc. Full time

    Responsible for interfacing with customers, logistics, manufacturing and/or sales or service representatives to handle a variety of pre-sales or post-sales service functions. Responds to and /or assists Agilent trade customers and internal customers in areas such as product/service order fulfillment processes, customer service requests such as end-to-end...

  • Customer Service Admin

    2 weeks ago

    Manesar, Gurugram, Haryana, India Agilent Technologies Inc. Full time

    Responsible for interfacing with customers, logistics, manufacturing and/or sales or service representatives to handle a variety of pre-sales or post-sales service functions. Responds to and /or assists Agilent trade customers and internal customers in areas such as product/service order fulfillment processes, customer service requests such as end-to-end...

  • Customer Service Admin

    2 weeks ago

    Manesar, Gurugram, Haryana, India Agilent Technologies Inc. Full time

    Responsible for interfacing with customers, logistics, manufacturing and/or sales or service representatives to handle a variety of pre-sales or post-sales service functions. Responds to and /or assists Agilent trade customers and internal customers in areas such as product/service order fulfillment processes, customer service requests such as end-to-end...

  • Customer Service Supervisor

    2 weeks ago

    Manesar, Gurugram, Haryana, India Agilent Technologies Inc. Full time

    Become a part of a dedicated and highly successful Customer Operations Center (COpC) team!!! Our employees are passionate about their contributions because there is a direct connection to our customers, our internal partners and Agilent’s success. We are searching for a Customer Service Supervisor to join the Americas Field Organization (AFO) Sales Order...

  • Customer Service Admin

    1 week ago

    Manesar, Gurugram, Haryana, India Agilent Technologies Inc. Full time

    Responsible for interfacing with customers, logistics, manufacturing and/or sales or service representatives to handle a variety of pre-sales or post-sales service functions. Responds to and /or assists Agilent trade customers and internal customers in areas such as product/service order fulfillment processes, customer service requests such as end-to-end...

  • Customer Service Admin

    7 days ago

    Manesar, Gurugram, Haryana, India Agilent Technologies Inc. Full time

    We are looking for a proactive and motivated Customer Service Representative who will be a part of a fast paced, diverse work environment where you take ownership of your work while collaborating closely with internal and external customers. In this job you will work with customer based in the United States while working with an internal team spread across...

  • Customer Service Admin

    3 days ago

    Manesar, Gurugram, Haryana, India Agilent Technologies Inc. Full time

    We are looking for a proactive and motivated Customer Service Representative who will be a part of a fast paced, diverse work environment where you take ownership of your work while collaborating closely with internal and external customers. In this job you will work with customers based in the EMEA while working with an internal team spread across the...