Customer Service Admin
3 days ago
Responsible for interfacing with customers, logistics, manufacturing and/or sales or service representatives to handle a variety of pre-sales or post-sales service functions.
Responds to and /or assists Agilent trade customers and internal customers in areas such as product/service order fulfillment processes, customer service requests such as end-to-end order status management, repair /calibration requests, product changes or returns, accounts receivable collections, invoicing requirements, contract issues/administration or lease administration.
- Expertise on the process and able to work with very limited support and guidance from Supervisor. Clarity of thoughts and deep understanding of the process is key.
- Works on the allocated task assigned within the given timelines by following the standard process SOP and WI.
- Quality is of utmost importance for the process.
- May be responsible for booking orders, and/or processing quotes.
- Awareness of SAP CRM and Smartsheet are preferred.
- Must know how, what and when to communicate relevant information.
- Works very closely with partners and ensuring their expectations are met and well-handled within process guidelines
**Qualifications**:
Min. Education & Experience:
- Requires minimum graduate certification and/or higher education, or equivalent combination of education and experience.
- Minimum of 5 years of total work experience for entry to this level
- Requires excellent English written and verbal communication skills.
**Additional Details**
This job has a full time weekly schedule.
Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.
**Travel Required**:No
**Shift**:Day
**Duration**:No End Date
**Job Function**:Customer Service
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