WFM - Team Leader / Assistant Manager � Chennai - GO/JC/994/2025

2 weeks ago


Bengaluru, India Golden Opportunities Full time

Job Description
Job Title � WFM - Team Leader / Assistant Manager � Chennai

Job Role & Responsibilities
5-9 Years experience in Develop and manage short- and long-term forecasts based on historical data and business trends.

Create and maintain agent schedules to meet SLA and productivity targets.

Monitor real-time performance and adjust staffing as needed.

Collaborate with Operations, QA, and Training teams to align workforce strategies.

Analyse shrinkage, occupancy, and adherence metrics to optimize efficiency.

Generate WFM reports and dashboards for leadership review.

Lead a team of WFM analysts and planners.

Strong analytical and Excel/Google Sheets skills.

Proficiency in WFM tools (e.g., NICE IEX, Verint, Genesys).

Experience in multi-channel support environments.

Excellent communication and stakeholder management.

Knowledge of Google Workspace tools.

Familiarity with AI-driven forecasting or scheduling tools.

Should be flexible with working in shifts including night shifts

Skills Required
RoleWFM - Team Leader / Assistant Manager � Chennai

Industry TypeITES/BPO/KPO

Functional Area

Required Education B Com

Employment TypeFull Time, Permanent

Key Skills

  • FORECASTING
  • REAL TIME ANALYSIS
  • SCHEDULING
  • WORKFORCE MANAGEMENT

Other Information

Job CodeGO/JC/994/2025

Recruiter NameMarilakshmi S



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