Team Leader � International Voice Process

2 weeks ago

Bengaluru, India Golden Opportunities Full time

Job Description
Job Title:
Team Leader � International Voice Process

Job Overview
We are looking for a dynamic
Team Leader
experience in international voice processes to manage a team of 20+ agents. The role requires strong people management skills, excellent communication, and a background in BPO voice operations.

Key Responsibilities

  • Lead a team of 20+ agents in an international voice support environment.
  • Monitor and manage daily performance metrics (AHT, Quality, CSAT, etc.).
  • Coach, mentor, and motivate team members to achieve individual and team KPIs.
  • Conduct regular one-on-ones, team huddles, and performance reviews.
  • Handle escalations, client interactions, and process improvement initiatives.
  • Ensure shift discipline, attendance adherence, and manage team rosters.
  • Drive high customer satisfaction and maintain SLA adherence.

Skills & Attributes

  • Minimum 1�2 years of experience as TL in an international voice process.
  • Excellent English communication and interpersonal skills.
  • Strong leadership, problem-solving, and analytical abilities.
  • Ability to manage large teams and high-pressure environments.
  • Flexibility to work in rotational shifts and handle global time zones.

Skills Required
RoleTeam Leader � International Voice Process - Bangalore

Industry TypeITES/BPO/KPO

Functional AreaITES/BPO/Customer Service

Required Education Bachelors

Employment TypeFull Time, Permanent

Key Skills

  • BPO
  • BPO SERVICES
  • CUSTOMER SUPPORT
  • CUSTOMER SUPPORT EXECUTIVE
  • INTERNATIONAL VOICE PROCESS
  • LEADERSHIP
  • TEAM HANDELING
  • VOICE PROCESS

Other Information

Job CodeGO/JC/916/2025

Recruiter NameBrindha Kamaraj

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