Current jobs related to Bilingual Inbound Technical Support Specialist - pune - Staff4Me

  • Support Specialist

    3 days ago

    Pune, India NielsenIQ Full time

    Job Description Support Specialist - REFID664485 Pune, India Service Desk Operations - Enterprise IT Job Description The Tech Support Specialist provides technical support for associates within the organization on any of the operating systems. They provide technical support to associates and extend general technical assistance for...

  • Customer Care Executive(Inbound)

    4 months ago

    Pune, India FirstCry.com Full time

    Job Description - To handle inbound customer (B2C) tickets. - Preparation of effective reports. - Handling critical customer complaints. - Should have knowledge of MS Excel. - Should have decent communication skills. **Salary**: ₹15,141.53 - ₹20,092.04 per month Ability to commute/relocate: - Pune, Maharashtra: Reliably commute or planning to relocate...

  • Inbound Call Centre Operator

    3 months ago

    Pune, India CRUTZ LEELA Full time

    Inbound Customer Care Executives required for US Inbound customers incoming calls US Ascent is must / Excellent Communication skills Under graduate / graduate Male / Female required Training will be provided performance incentive **Job Types**: Full-time, Regular / Permanent **Salary**: ₹500,000.00 - ₹600,000.00 per year **Benefits**: - Provident...

  • IT Technician- Technical Support Specialist

    3 days ago

    Pune, India Labtech Innovations Full time

    Job Title: IT TechnicianExperience: 1 to 2 yearsSalary: To be defined based on interview performanceResponsibilities:Provide technical support for company staff regarding PC and printer issuesDiagnose and troubleshoot hardware and software problemsInstall configure and maintain computer systems and peripheralsManage and maintain network connectivity and...

  • Bilingual Support Engineer

    3 months ago

    Pune, India DG Futuretech India Pvt. Ltd. Full time

    TasksProvide technical support and troubleshooting assistance to customers in both English and Japanese language.Collaborate with cross-functional teams to resolve complex issues and ensure customer satisfaction.Document and escalate unresolved technical issues to appropriate internal teams for further investigation.Conduct training sessions and create...

  • Technical Specialist

    5 months ago

    pune, India BirlaSoft Full time

    Objectives :  Testing the system and generating system documentations, user manuals, etc. Interacting with system developers and architects for enhanced operational effectivity Serving as a bridge between users and development team of a product, the goal of software testing is to troubleshoot all the issues and bugs as well as control the...

  • Technical Specialist

    6 months ago

    Pune, India BirlaSoft Full time

    . Objectives :  Testing the system and generating system documentations, user manuals, etc. Interacting with system developers and architects for enhanced operational effectivity Serving as a bridge between users and development team of a product, the goal of software testing is to troubleshoot all the issues and bugs as well as control the quality...

  • Bilingual Support Engineer

    3 months ago

    Pune, India DG Futuretech India Pvt. Ltd. Full time

    TasksProvidetechnical support and troubleshooting assistance to customers inboth English and Japanese language.Collaboratewith crossfunctional teams to resolve complex issues and ensurecustomer satisfaction.Document and escalateunresolved technical issues to appropriate internal teams forfurther investigation.Conduct trainingsessions and create support...

  • Technical Communications Specialist

    3 days ago

    pune, India SLB Full time

    Job Title : Technical Communication Specialist Location : Pune, Maharashtra About Us: We are a global technology company driving energy innovation for a balanced planet. Together, we create amazing technology that unlocks access to energy for the benefit of all. Our inclusive culture is the key to our success. We collaborate with our internal community of...

  • Technical Service Support Specialist

    2 weeks ago

    pune, India Cummins Inc. Full time

    DESCRIPTION DISCLAIMER : THE ROLE CATEGORIZATION IS AN ON SITE ROLE NOT HYBRID. The Technical Service Support Specialist provides diagnostic and technical support for less complex service-related issues, ensuring effective problem resolution and seamless service delivery. This role involves working closely with customers, internal teams, and...

  • Technical Service Support Specialist

    4 weeks ago

    Pune, India Cummins Inc. Full time

    DESCRIPTION DISCLAIMER : THE ROLE CATEGORIZATION IS AN ON SITE ROLE NOT HYBRID. The Technical Service Support Specialist provides diagnostic and technical support for less complex service-related issues, ensuring effective problem resolution and seamless service delivery. This role involves working closely with customers, internal teams, and global...

  • Technical Service Support Specialist

    4 days ago

    pune, India Cummins Inc. Full time

    DESCRIPTION DISCLAIMER : THE ROLE CATEGORIZATION IS AN ON SITE ROLE NOT HYBRID. The Technical Service Support Specialist provides diagnostic and technical support for less complex service-related issues, ensuring effective problem resolution and seamless service delivery. This role involves working closely with customers, internal teams, and global...

  • Technical Support Specialist

    2 weeks ago

    Pune, India ACL Digital Full time

    Experience:- 7 to 12 yearsCompany:-ACL DigitalLocation:- Pune (Balewadi)Notice Period:- Immediate joiner.Job Description:-Technical skills and competencies Experience: Minimum 7-10 years in IT support, with at least three years of experience in OpenStack environments. Technical Expertise: Deep understanding of OpenStack architecture, services, and...

  • Technical Communications Specialist

    2 days ago

    Pune, India SLB Full time

    Job Title : Technical Communication SpecialistLocation : Pune, MaharashtraAbout Us:We are a global technology company driving energy innovation for a balanced planet. Together, we create amazing technology that unlocks access to energy for the benefit of all. Our inclusive culture is the key to our success. We collaborate with our internal community of...

  • Technical Communications Specialist

    2 days ago

    pune, India SLB Full time

    Job Title : Technical Communication SpecialistLocation : Pune, MaharashtraAbout Us:We are a global technology company driving energy innovation for a balanced planet. Together, we create amazing technology that unlocks access to energy for the benefit of all. Our inclusive culture is the key to our success. We collaborate with our internal community of...

  • Technical Communications Specialist

    2 days ago

    pune, India SLB Full time

    Job Title : Technical Communication SpecialistLocation : Pune, MaharashtraAbout Us:We are a global technology company driving energy innovation for a balanced planet. Together, we create amazing technology that unlocks access to energy for the benefit of all. Our inclusive culture is the key to our success. We collaborate with our internal community of...

  • Technical Support Specialist

    3 weeks ago

    Pune, India PTC Full time

    Our world is transforming, and PTC is leading the way. Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business.  Our people make all the difference in our success. Today, we are a global team of nearly 7,000 and our main objective...

  • Technical Support Lead

    6 days ago

    Pune, India LotusFlare Full time

    Responsibilities : Lead and manage the technical support team, providing guidance, coaching, and mentorship to fellow tech support specialists. Oversee the day-to-day operations of the support team, ensuring that service levels and response times are met. Handle escalated customer issues ensuring timely resolution. Collaborate with cross-functional...

  • Technical Communications Specialist

    2 days ago

    Pune, India SLB Full time

    Job Title : Technical Communication Specialist Location : Pune, Maharashtra About Us: We are a global technology company driving energy innovation for a balanced planet. Together, we create amazing technology that unlocks access to energy for the benefit of all. Our inclusive culture is the key to our success. We collaborate with our internal community of...

  • Technical Communications Specialist

    2 days ago

    Pune, India SLB Full time

    Job Title : Technical Communication Specialist Location : Pune, Maharashtra About Us: We are a global technology company driving energy innovation for a balanced planet. Together, we create amazing technology that unlocks access to energy for the benefit of all. Our inclusive culture is the key to our success. We collaborate with our internal community of...

Bilingual Inbound Technical Support Specialist

4 months ago

pune, India Staff4Me Full time

Position Overview:

We are seeking a highly skilled and customer-focused individual to join our team as a Bilingual Inbound Technical Support Specialist. In this role, you will be responsible for providing exceptional technical support services to hotel guests seeking assistance with connecting to Wi-Fi services. Fluency in both English and Arabic is required to effectively communicate and assist guests from diverse backgrounds.

Key Responsibilities:

1. Answer and respond to inbound technical support queries and issues from hotel guests regarding Wi-Fi connectivity.

2. Troubleshoot technical problems related to Wi-Fi connections, networks, and devices.

3. Provide step-by-step instructions to guests on how to connect to the hotel's Wi-Fi network.

4. Communicate effectively with guests in both English and Arabic to ensure clear understanding and resolution of technical issues.

5. Document and maintain accurate records of guest inquiries, technical issues, and resolutions.

6. Collaborate with the IT team to escalate complex technical problems and ensure timely resolution.

7. Identify recurring technical issues and propose solutions to improve the overall guest experience.

8. Stay updated on the latest technology trends and developments to enhance technical support services.

Requirements

Qualifications:

1. Fluency in both English and Arabic (written and verbal) is a must.

2. Previous experience in a customer service or technical support role is preferred.

3. Strong problem-solving skills with a passion for helping others.

4. Excellent communication and interpersonal skills.

5. Ability to work well under pressure and handle multiple tasks simultaneously.

6. Basic knowledge of Wi-Fi networks, routers, and connectivity devices.

7. Flexibility to work in shifts, including weekends and holidays.

Education and Certifications:

A high school diploma or equivalent is required.

- Certifications in IT or technical support are a plus.

Benefits

- Competitive salary and benefits package.

- Opportunity for growth and career development.

- Training and support to enhance technical and customer service skills.

- Work in a dynamic and multicultural environment.