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Technical Support Specialist

2 months ago

Pune, India ACL Digital Full time

Experience:- 7 to 12 years

Company:-ACL Digital

Location:- Pune (Balewadi)

Notice Period:- Immediate joiner.


Job Description:-

Technical skills and competencies

Experience: Minimum 7-10 years in IT support, with at least three years of experience in OpenStack environments.

Technical Expertise:

 Deep understanding of OpenStack architecture, services, and deployment models.

 Extensive experience with backup, recovery, and disaster recovery processes within OpenStack.

 Proficiency in Linux systems administration, networking, and virtualization technologies.

Problem-Solving Skills: Proven track record of resolving complex technical issues in enterprise environments.

Communication: Excellent communication skills, with the ability to articulate complex technical concepts to both technical and non-technical stakeholders.

Certifications: Relevant certifications such as OpenStack Certified Administrator (COA), Red Hat Certified Engineer (RHCE), or similar are highly desirable.

Availability: Ability to work in a 24/7 on-call rotation and manage high-severity incidents as needed.

Candidate Profile and competencies

 Experience working with large-scale OpenStack deployments in industries like telecommunications, finance, or cloud service providers.

 Familiarity with other cloud-native tools and platforms that integrate with OpenStack.

 Prior experience in a vendor support role or similar Level 4 support capacity

 Ready to work from UAE for ~2-3 years