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Technical Specialist

1 month ago

pune, India BirlaSoft Full time

Objectives : 

Testing the system and generating system documentations, user manuals, etc. Interacting with system developers and architects for enhanced operational effectivity Serving as a bridge between users and development team of a product, the goal of software testing is to troubleshoot all the issues and bugs as well as control the quality of a resulted product Interpret, build upon, and comply with company quality assurance standards Carefully maintain complaint and nonconformance processing through records and tracking systems, including root cause and corrective actions Document quality assurance activities with internal reporting and audits Develop new standards for production and design, with improvements as needed, and create testing protocols for implementation across all service lines

Daily and Monthly Responsibilities :

Plan, execute, and oversee inspection and testing of incoming and outgoing product to confirm quality conformance to specifications and quality deliverables Assist operations and local quality function in tracking, documenting, and reporting quality levels as well as CSR, environmental and health and safety goals/KPIs Analyze and investigate product complaints or reported quality issues to ensure closure in accordance with company guidelines and external regulatory requirements Develop or update company complaint and inspection procedures to ensure capture and investigation, as well as proper documentation of complaints Monitor risk-management procedures, and maintain and analyze problem logs to identify and report recurring issues to management and product development Provide training and support to quality assurance team on systems, policies, procedures, and core processes

Skills and Qualifications :

Knowledge of Agile and Scrum Methodologies Hands on experience on Scrum Tools like JIRA, Azure Devops Bachelor’s degree Professional certification, such as Six Sigma, Quality Engineer, or Quality Auditor Superb computer competence, including database management Knowledge of quality assurance terminology, methods, and tools Analytical, problem-solving, and decision-making skills Demonstrated knowledge of testing best practices, version control practices and defect management practices Excellent verbal and written communication skills

Preferred Qualifications :

Bilingual in English and Spanish preferred Understanding of Agile/Scrum methodology and how QA functions within it

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