Bilingual Support Engineer

5 months ago


Pune, India DG Futuretech India Pvt. Ltd. Full time
Tasks
  • Provide technical support and troubleshooting assistance to customers in both English and Japanese language.
  • Collaborate with cross-functional teams to resolve complex issues and ensure customer satisfaction.
  • Document and escalate unresolved technical issues to appropriate internal teams for further investigation.
  • Conduct training sessions and create support documentation to assist users in navigating and utilizing banking software.
Requirements
  • Minimum 2 - 3 years of experience
  • Must have education in BCS, BCA, MCS, MCA, BE (IT / Computers / Electronics)
  • Hands on experience on Windows OS and Windows Server OS
  • Good knowledge with hands on experience of monitoring tools like Azure Application Insight, PagerDuty, Zabbix, System Walker or similar tools
  • Proficient in SQL and its other variations broadly used across the industry
  • Good understanding of at least one of the Cloud technologies (Azure, AWS, GCP etc.) with hands on experience
  • Must know Japanese Language (read, write & speak) (at leastN3/equivalent proficiency)
  • Knowledge of ITIL (Incident Management, Change Management, SLA, Ticketing tools such as Service Now, Backlog etc)
  • Basic Knowledge of SDLC, STLC
  • Excellent documentation skills using Google Docs, MS Excel, and MS Word
  • Excellent written & spoken communication skills (English)
  • Willingness to work in rotational shifts




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