Academic Coordinator

3 weeks ago

NCR, India Yaclass Tech Full time

Role & responsibilities

  • Coordination/Enrolment: Oversee and manage the day-to-day operations of the Academic Coordination, ensuring efficiency and productivity.
  • Student Management: Academic Coordinators have to address challenges and resolve issues pertaining to the students and are focused on effective enrollment, coordination of batches, collecting information regarding syllabus, solving doubts of students regarding curriculum by connecting them with the right team, and conducting PTA (Parents/Teachers Meetings).
  • Process Improvement: Develop and implement strategies to optimise workflows, reduce inefficiencies, and enhance the overall student experience.
  • Customer Success: Ensure seamless onboarding, coordination with mentoring, and issue resolution for students so that the retention percentage is high and we have at least 80% retention in each batch, every month.
  • Scheduling & Monitoring: Plan and oversee student batches and schedules, track live session attendance, and monitor live session quality.
  • Reporting & Analytics: Prepare and present operational reports, tracking key metrics such as student performance, attendance, school scores, PUMPA App usage, and session performance.
  • Cross-functional Coordination: Work hand-in-hand with the L&D, Retention, IT, and support teams to resolve issues quickly, roll out updates, and stay aligned with the organisation goals.

Work requirements

  • Excellent mobile network coverage
  • Fast Internet connection(50Mbps)
  • PC or laptop with Windows OS(minimum 8GB RAM & 128GB SSD) with webcam

  • Good working environment without external disturbances during working hours.

  • Work Timings - 12 PM - 9 PM, 5.5 days/week (Rotational & Sun - half a day) (May change upon business needs), but should be available to support the team members for critical queries on days off.

  • Work Location - WFH
  • Compensation - 3.25lpa-4.25lpa
  • Languages: English and Hindi

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