Assistant Front Office Manager

2 hours ago

Jaipur, India RAFFLES Full time

Job DescriptionManage and supervise all tasks of his/her staff to ensure guests receive prompt, cordial attention and personal recognition Ensure repeat guests and other VIPs receive special attention and recognition Control room availability, room types, accuracy of room count and rate categories Maximize occupancy, revenue & average rate while maintaining high service standards Liaise with Housekeeping Department to ensure room image is maintained and the “Room Ready on Arrival” policy is adhered to Liaise closely with the Executive Housekeeper and Head Butler to ensure special guest needs, amenities and other room-related requests are met Be aware of credit policies and procedures and liaise closely with the Finance Department to ensure that credit procedures are properly carried out Make a regular check to the front desk area to make sure that it is clean, neat, and tidy – and it has all the important materials and stationeries such as forms, informative leaflets, and also pens Create and schedule shifts for the staffs to make sure that everything is covered – and the front desk area has never been empty Recruit, hire, train, coach, supervise, oversee, and support the office staffs (receptionists, call center agents, and security guards are included) Make sure that the staffs are able to deliver the accurate and proper customer service within the timely manner Make sure that the front office operations are managed according to the standard safety and corporate policies Handle and solve complaints as well as specific customer requests Qualifications3+ years experience in a similar role with experience in a Premium or Luxury Hotel Brand Experience leading a team with a strong focus on engagement and developing talent You will be professional, guest centric, innovative, flexible and have a true passion for our guest service experience.

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