Front Office Executive

JLL empowers you to shape a brighter way.  Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   JLL empowers you to shape a brighter way.  Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.  What this job involves: The Front office executive is responsible for directing and administering the operational efforts of the Front office. This individual ensures that established policies and procedures are followed,oversees provision of a full range of services to visitors and employees, who are promptly andprofessionally servedWhat your day-to-day will look like: Excellent communication skills.Strong customer service drive.Pro - active problem-solving skills.Exceeding customer satisfactionExcellent time management/ Able to work flexible hoursQuick learner and ability to motivate self & othersProven working experience as a lobby manager/ FM industry.Confidently able to present to clients.Hands-on experience in using visitor management software and MS office.Strong team player within a customer service team environment.Providing flawless, upscale, professional serviceAdaptable, composed, flexible with strong mental resilienceDesired or preferred experience and technical skills: Qualification: Prefer BHM/Bachelor's DegreeIndustry Type: FM Services, HotelOverall Experience: 4-6 yearsIndustry Experience: 4-5 yearsTechnical Skills: Computer knowledgeGeneric Skills: Verbal/written communication skills, Vendor/peoplemanagement, planning, ability to prioritize / organizeBehaviors: Teamwork, learning attitude, handle multiple tasks & positive thinkingRequired Skills and Experience: Key Operations deliveryManage the Front Office in most professional manner, directing and coaching staff to ensurepleasant experience to all visitors.Greet VIP clients/visitors on arrival at front office and as directed, perform special servicesfor VIP Guest's/client. Provide safety briefing and assist in VIP's arrival/departure inabsence of guest relation officers.Assist in sending clients/visitors messages or faxes and self-check-in.Assisting with special needs for visitors with disabilities.Having prior information of arriving clients/visitors and ensure all necessary arrangementsare done as per requirement, follow up in case guests are not picked up from hotel.Co-ordinate with night shift front office executive to ensure details of large parties arereceived and badges are ready for allocation on arrivalHandling client/visitors/sponsors complaints/feedbacks and other related problems andcommunicate to next level or as per escalation matrix.Ensure welcome PPT is updated & displayed for the client visits and all the equipment's are in working conditionEnsure all relevant communication is updated and displayed at all times, at the Front office as per the guidelines given by SDL.Check cleanliness of lobby, lifts and public areas, lights and as well as front office staff in proper grooming and behavior.Ensure all equipment and hardware at the Front Office is working and there is zero downtime.Escalate to next level as necessary for rectification.Operates the front office computer system to assist front office attendantsAid in general administrative activities and to Helpdesk as required.Ensure FOE handles all incoming and outgoing calls in professional & polite manner.Co-ordinates with all departments to address the all the concerns/eventmanagement/flower arrangements to maintain Front Office functions properly.Ensure specific processes/manual is followedManage/track amount collected for temporary badges.Ensure compliance of regulations/requirements of JLL management.Participate in Emergency Evacuation procedures including crisis management and business continuity.Develop the necessary policies and procedures required for all functions within the scope of Front Office.Responsible for ensuring availability of safety and directory signage.Preparation of all required reports/participation in internal/external audits.Ensure training of front office /GRE staff as per relevant training calendarsTo discuss all matters that needed to follow up with the next shift front office executive approving and managing the rosterGovern overall performance of Front office executive & Guest relation executive as per define roles & responsibilities.Estimated compensation for this position is:  INR 480,000 /- (CTC)The salary listed is an estimate and not guaranteed. A salary offer will vary based on applicant's education, experience, skills, abilities, geographic location, internal equity and alignment with market data.Location: Onsite (Jaipur)Job Tags:Job type:Full timeReporting Manager: Facility ManagerNo of staff managed: NALocation: On-site –Jaipur, RJScheduled Weekly Hours:40If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements.  We're interested in getting to know you and what you bring to the tableJLL Privacy NoticeJones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.For additional details please see our career site pages for each country.For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at This email is only to request an accommodation. 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