eDiscovery Associate Project Manager

3 weeks ago

Pune, Maharashtra, India Epiq Full time

Job Title: eDiscovery Associate Project ManagerLocation: Pune, IndiaJob Type: Full-time, RegularShift: Rotational Shift | 5 Days in OfficeAbout the Role:Epiq is seeking a motivated Associate Project Manager to join our Client Services Global Resourcing Team, supporting North America clients from India. This is a critical role focused on ensuring seamless client service through proactive project management, coordination, and execution.Key Responsibilities:Ensure high-quality service delivery by monitoring client and project requirements, communicating routinely with both clients and internal teams.Translate client requirements into operational work requests, track progress, and provide timely updates to stakeholders.Prepare and examine client data for intake, assist in troubleshooting, and resolve issues with delivered or hosted data.Manage review platform tasks (Relativity/DMX) including database management, user requests, creation of layouts/views/fields/choices/highlighting, batch set management, STR execution, and reporting.Provide matter-specific support for privilege logs, media tracking, and project-specific reporting.Understand project budgets and obtain necessary approvals before incurring additional costs.Maintain continuity of client service between shifts through effective handoffs and updates.Participate in process improvement initiatives to standardize and enhance the client experience.Oversee all aspects of projects from planning to final production, ensuring deadlines and client expectations are consistently met.Qualifications & Experience:Bachelor's degree or equivalent practical experience.Minimum 4+ years in eDiscovery client services or operations.Hands-on experience with Relativity; proficiency in Nuix, PowerPoint, Excel, and BI tools is a plus.Strong oral and written communication skills with a client-focused "white glove" approach.Demonstrated ability to manage multiple projects simultaneously while maintaining high standards.Client relationship management skills with the ability to anticipate needs and proactively manage expectations.Quick learner with adaptability to changing industry trends.Flexibility to work night shifts and occasionally weekends, aligned with U.S. coverage requirements.

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