eDiscovery Associate Project Manager

3 weeks ago

Pune, Maharashtra, India Epiq Full time
Job Description

Job Title: eDiscovery Associate Project Manager

Location: Pune, India

Job Type: Full-time, Regular

Shift: Night Shift | 5 Days in Office

About the Role:

Epiq is seeking a motivated Associate Project Manager to join our Client Services Global Resourcing Team, supporting North America clients from India. This is a critical role focused on ensuring seamless client service through proactive project management, coordination, and execution.

Key Responsibilities:

- Ensure high-quality service delivery by monitoring client and project requirements, communicating routinely with both clients and internal teams.
- Translate client requirements into operational work requests, track progress, and provide timely updates to stakeholders.
- Prepare and examine client data for intake, assist in troubleshooting, and resolve issues with delivered or hosted data.
- Manage review platform tasks (Relativity/DMX) including database management, user requests, creation of layouts/views/fields/choices/highlighting, batch set management, STR execution, and reporting.
- Provide matter-specific support for privilege logs, media tracking, and project-specific reporting.
- Understand project budgets and obtain necessary approvals before incurring additional costs.
- Maintain continuity of client service between shifts through effective handoffs and updates.
- Participate in process improvement initiatives to standardize and enhance the client experience.
- Oversee all aspects of projects from planning to final production, ensuring deadlines and client expectations are consistently met.

Qualifications & Experience:

- Bachelors degree or equivalent practical experience.
- Minimum 4+ years in eDiscovery client services or operations.
- Hands-on experience with Relativity; proficiency in Nuix, PowerPoint, Excel, and BI tools is a plus.
- Strong oral and written communication skills with a client-focused white glove approach.
- Demonstrated ability to manage multiple projects simultaneously while maintaining high standards.
- Client relationship management skills with the ability to anticipate needs and proactively manage expectations.
- Quick learner with adaptability to changing industry trends.
- Flexibility to work night shifts and occasionally weekends, aligned with U.S. coverage requirements.

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