Technical Support Engineer
3 weeks ago
Job Description:
Title: Technical Support Engineer
Experience: 3 to 7 years
Location: Gurugram
Role And Responsibilities:
- Talk and write about ConnectMaster to customers and partners
- Hold remote sessions and web meetings with customers and partners independently
- Organized and customer-focused with the ability to work both independently and in a team
- Active listening to understand customer problems and requirements
- Document issues and solutions clearly for future reference and knowledge sharing
- Create customer facing HelpCenter articles
- Report bugs and user stories to the core development team
- Participate in defect fixes
- Provide guidance to technical writers on product documentation optimization
- Debug unexpected behavior, fix small bugs, and assist support agents without coding skills
- Build reports and gain expertise in telecommunications to interact with Enterprise customers and partners professionally
- Proficient in troubleshooting and debugging technical issues
- Ability to work independently and in a team environment
- Experienced in implementing features in .NET / WinForm / C# / DevExpress etc.
- Optimization of Oracle PL/SQL database queries
- Experience with Oracle Spatial Database
- Experienced in implementing and integrating Web Services APIs for both REST & SOAP
- Experience with desktop software on older technology stacks
- Motivated to work with Connect Master, which is a desktop software on a rather old and given technology stack
- Willingness to learn and adapt to new technologies
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