Technical Support Engineer

3 weeks ago


GurgaonGurugram, India Yo HR Consultancy Full time

Job Description:

Title: Technical Support Engineer

Experience: 3 to 7 years

Location: Gurugram

Role And Responsibilities:

- Talk and write about ConnectMaster to customers and partners

- Hold remote sessions and web meetings with customers and partners independently

- Organized and customer-focused with the ability to work both independently and in a team

- Active listening to understand customer problems and requirements

- Document issues and solutions clearly for future reference and knowledge sharing

- Create customer facing HelpCenter articles

- Report bugs and user stories to the core development team

- Participate in defect fixes

- Provide guidance to technical writers on product documentation optimization

- Debug unexpected behavior, fix small bugs, and assist support agents without coding skills

- Build reports and gain expertise in telecommunications to interact with Enterprise customers and partners professionally

- Proficient in troubleshooting and debugging technical issues

- Ability to work independently and in a team environment

- Experienced in implementing features in .NET / WinForm / C# / DevExpress etc.

- Optimization of Oracle PL/SQL database queries

- Experience with Oracle Spatial Database

- Experienced in implementing and integrating Web Services APIs for both REST & SOAP

- Experience with desktop software on older technology stacks

- Motivated to work with Connect Master, which is a desktop software on a rather old and given technology stack

- Willingness to learn and adapt to new technologies

(ref:hirist.tech)

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