Area Operations Manager

4 days ago


Coimbatore, Tamil Nadu, India Zolo Full time

Job Title : Area Manager

Location : Coimbatore, India

Experience Required : Minimum 6-7 years of experience in property operations management or a related field.

About Zolostays :

ZoloStays is the leading provider of managed co-living spaces in India, catering to the needs of working professionals and students. With significant funding from reputable investors, we are rapidly expanding our presence across the country.

Key Responsibilities:

We are seeking an experienced Area Manager to oversee the daily operations of our properties in Coimbatore. The ideal candidate will have excellent leadership skills, strong communication abilities, and a proven track record of driving business growth.

Property Operations Management
  • Oversight of daily operations: Ensure efficient functioning of all properties under your jurisdiction.
  • Compliance with company policies: Maintain adherence to company procedures and protocols.
  • Tenant satisfaction: Optimize occupancy rates and minimize downtime through effective property management.
Financial Management
  • P&L Management: Handle the financial performance of all properties in Coimbatore, ensuring targets are met.
  • Expense tracking: Monitor and control expenses to maximize profitability.
  • Revenue generation: Identify opportunities to increase revenue and improve operational efficiency.
Vendor and Supplier Management
  • External vendor relationships: Manage partnerships with vendors, contractors, and service providers.
  • Negotiation and contract management: Secure high-quality services at competitive prices.
  • Supplier evaluation: Conduct regular assessments to maintain a reliable network of suppliers.
Customer Satisfaction and NPS
  • Customer feedback: Collect and act on feedback from surveys, reviews, and Net Promoter Score (NPS) initiatives.
  • Issue resolution: Resolve customer complaints promptly, ensuring a positive living experience for residents.
  • NPS improvement: Develop strategies to enhance NPS scores and maintain consistent high ratings.
Team Leadership
  • Leadership and mentorship: Train, lead, and guide a team of on-site property managers and support staff.
  • Work environment: Foster a positive and motivating work environment, promoting collaboration and accountability.
Reporting and Analysis
  • Performance reporting: Provide regular updates to senior management on property performance, financial metrics, and customer feedback.
  • Trend analysis: Identify areas for improvement and implement action plans to optimize property performance.
Process Improvement
  • Operational efficiency: Identify and implement process improvements to reduce costs and enhance customer satisfaction.
  • Industry trends: Stay updated with best practices and market trends to maintain Zolo Stays' competitive edge.

To be considered for this role, please submit your resume to the designated contact person.



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