Area Operations Manager
3 weeks ago
Location : Coimbatore
Experience Required : Minimum 6-7 years
About Zolostays :
ZoloStays stands out as the leading provider of managed co-living spaces in India, catering
to the needs of both working professionals and students. With over $100 Mn funding from
Nexus Venture Partners, IDFC Alternatives, and Mirae Asset, we are rapidly growing.
Key Responsibilities:
1. Property Operations Management:
- Oversee the daily operations of all properties in Coimbatore to ensure efficient functioning.
- Ensure compliance with company policies and procedures in all properties under your jurisdiction.
- Optimize occupancy rates and minimize downtime through effective property management and tenant satisfaction.
1. P&L Management:
- Handle the Profit & Loss (P&L) for all properties in Coimbatore, ensuring financial targets are met.
- Monitor expenses and revenues to maximize profitability, identifying cost-saving opportunities.
- Track and report on key financial metrics, including revenue generation and operational costs.
1. Vendor and Supplier Management:
- Manage relationships with all external vendors, contractors, and service providers to ensure high-quality and cost-effective services.
- Negotiate contracts and oversee service level agreements (SLAs) to ensure quality and timely delivery.
- Conduct regular vendor evaluations to maintain a strong network of reliable suppliers.
1. Customer Satisfaction and NPS:
- Lead initiatives to drive high levels of customer satisfaction across all properties.
- Monitor and act on customer feedback through surveys, reviews, and NPS (Net Promoter Score) to improve service quality.
- Resolve customer complaints or issues promptly, ensuring a positive living experience for all residents.
- Develop and implement strategies to improve NPS scores and maintain consistent high ratings.
1. Team Leadership:
- Lead, train, and mentor a team of on-site property managers, supervisors, and support staff.
- Ensure that the team is well-equipped to meet operational goals and enhance customer experience.
- Foster a positive and motivating work environment, promoting collaboration and accountability.
1. Reporting and Analysis:
- Regularly report to senior management on property performance, financial metrics, customer feedback, and operational challenges.
- Analyze trends, identify areas for improvement, and implement action plans to optimize property performance.
1. Process Improvement:
- Identify and implement process improvements to enhance operational efficiency, reduce costs, and improve customer satisfaction.
- Stay updated with industry trends and best practices to keep Zolo Stays competitive in the market.
Interested candidate can share their resume at pragati.s@zolostays.com
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