Customer Management Executive

3 weeks ago

Mumbai, India Energy In Motion Full time

As a Customer Management Executive, you will be responsible for managing end-to-end customer coordination and documentation related to vehicle sales, delivery, and clearances. This role requires hands-on experience in commercial vehicles (trucks/buses), RTO-related processes, and strong customer-facing skills to ensure smooth delivery and compliance for Heavy Commercial Electric Vehicles (HCVs).

Key Responsibilities:

  • Act as the primary point of contact for customers from order confirmation to vehicle delivery.
  • Handle customer documentation including verification and processing of quotations, purchase orders, and compliance paperwork.
  • Prepare and manage Form 20/21/22 for RTO applications.
  • Coordinate with RTOs to obtain temporary and permanent vehicle registrations, clearances, and related approvals.
  • Manage regional as well as inter-state RTO registrations to enable smooth vehicle deliveries nationwide.
  • Oversee all activities related to truck dispatches from dealerships, ensuring compliance with statutory norms.
  • Manage insurance documentation and liaise with insurers for timely issuance of policies.
  • Generate and maintain Delivery Challans (DC), E-Way Bills, and related statutory documents.
  • Complete all administrative formalities related to truck delivery and dispatch.
  • Liaise with internal departments (Sales, Finance, Operations) to resolve customer queries and delivery bottlenecks.
  • Track delivery timelines and documentation status, providing proactive updates to customers.
  • Build strong customer relationships by ensuring transparency, timely communication, and compliance with all delivery formalities.

Required Skills & Competencies:

  • Prior experience handling trucks/buses and related customer documentation.
  • Strong understanding of vehicle delivery processes and RTO procedures.
  • Excellent communication and coordination skills with customers and internal stakeholders.
  • Detail-oriented, with strong documentation and reporting abilities.
  • Proficiency in MS Office (Excel, Word, PowerPoint) and basic CRM/ERP systems.
  • Ability to work independently, manage timelines, and deliver high-quality customer service.

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