Customer Support Lead

1 week ago

Ahmedabad, India Ikigai Infotech LLP - Saleshandy Full time

At Saleshandy , we help businesses scale outbound sales with automation, personalisation, and precision. We’re a fast-growing, bootstrapped SaaS company trusted by 4,000+ customers globally, and customer experience is our growth engine. We’re hiring a Customer Support Lead to build and lead a world-class support function that delivers fast, human, and delightful experiences to every customer. This isn’t just ticket resolution — it’s about understanding customer challenges deeply, enabling self-service excellence, and driving continuous improvements in how we support and retain users. If you’ve led SaaS support teams, love solving problems at scale, and thrive on making customers successful — this role is for you. What You’ll Own Customer Experience Leadership – Lead our global support team to deliver fast, consistent, and empathetic responses across channels. Process Excellence – Build and optimise support workflows, SLAs, and escalation frameworks that ensure world-class service. Quality & Training – Coach and upskill team members, ensuring product knowledge, tone, and consistency in every interaction. Customer Insights – Capture recurring feedback and collaborate with Product and Success teams to improve usability and reduce tickets. Tools & Automation – Implement and manage helpdesk tools, macros, and automations to enhance team efficiency and response time. Performance Ownership – Track and report support metrics (CSAT, FRT, TTR) while driving continuous improvement and accountability. ✅ You’re a Great Fit If... → You’ve led or managed a SaaS support team, preferably in B2B.→ You understand customer empathy as much as SLAs — both matter equally.→ You’re data-driven and use metrics to improve team performance and CX.→ You can handle escalations calmly, with a solution-oriented mindset.→ You’ve worked closely with Success, Product, or Engineering teams to close the feedback loop.→ Bonus: You’ve worked with tools like Intercom, Freshdesk, or Zendesk.

  • Customer Support Lead

    22 hours ago

    Ahmedabad, India GRIPIT Full time

    About UsAt GRIPIT, we partner with leading global brands to help them establish and scale in India. From import and distribution to e-commerce, marketing, and after-sales service, we deliver end-to-end solutions that connect global innovation with Indian consumers.With a growing portfolio of premium international brands such as Bissell, Narwal, Yale, and...

  • Customer Support Lead

    20 hours ago

    ahmedabad, India GRIPIT Full time

    About UsAt GRIPIT, we partner with leading global brands to help them establish and scale in India. From import and distribution to e-commerce, marketing, and after-sales service, we deliver end-to-end solutions that connect global innovation with Indian consumers.With a growing portfolio of premium international brands such as Bissell, Narwal, Yale, and...

  • Customer Support Team Lead

    3 days ago

    ahmedabad, India beBeeCustomer Full time

    Job OpportunityWe're seeking an experienced professional to lead our customer support team.The ideal candidate will be responsible for managing service calls, ticketing systems, and after-sales coordination.Skillfully handle complaints, breakdowns, and warranty requestsCultivate a positive and efficient work environmentDevelop and mentor a high-performing...

  • Customer Support Executive – Lead Generation

    5 days ago

    Ahmedabad, Gujarat, India Smart Lion Private Limited Full time ₹ 2,16,000 - ₹ 3,00,000 per year

    Customer Support Executive – Lead Generation (Mass Tort Process)Location: Ahmedabad, GujaratWork Mode: OfficeShift: Night Shift (US Process)Employment Type: Full-timeAbout the RoleWe are seeking enthusiastic and confident professionals to join our US Customer Support team. In this role, you will engage with potential clients in the United States, identify...

  • IT Support Lead

    5 days ago

    Ahmedabad, Gujarat, India Rigvedit Full time ₹ 4,00,000 - ₹ 12,00,000 per year

    Job Title: Technical SupportLocation: Ahmedabad (Work from Office)Experience: 4+ YearsEmployment Type: Full-timeAbout the Role:We are seeking a skilled Technical Support Team Lead to manage and guide our IT support team. The ideal candidate will have hands-on experience in ticketing systems, troubleshooting, SQL, and team leadership. Youll be responsible for...

  • Customer support manager

    2 days ago

    Ahmedabad, India AiSensy Full time

    About Ai Sensy Ai Sensy is a Whats App based Marketing & Engagement platform helping businesses like Adani, Delhi Transport Corporation, Yakult, Godrej, Aditya Birla Hindalco, Wipro, Asian Paints, India Today Group, Skullcandy, Vivo, Physicswallah, and Cosco grow their revenues via Whats App. Enabling 150,000+ Businesses with Whats App Engagement & Marketing...

  • Customer Support Manager

    2 days ago

    Ahmedabad, India Whatjobs IN C2 Full time

    About AiSensy AiSensy is a WhatsApp based Marketing & Engagement platform helping businesses like Adani, Delhi Transport Corporation, Yakult, Godrej, Aditya Birla Hindalco, Wipro, Asian Paints, India Today Group, Skullcandy, Vivo, Physicswallah, and Cosco grow their revenues via WhatsApp. Enabling 150,000+ Businesses with WhatsApp Engagement & Marketing 800...

  • Customer Support Manager

    1 day ago

    Ahmedabad, Gujarat, India studentink Full time ₹ 12,00,000 - ₹ 24,00,000 per year

    Job Summary:We are seeking a highly motivated and experienced Customer Support Manager to lead and oversee the customer support operations of our organization. The incumbent will be responsible for ensuring that our customers receive exceptional service and support at all times. This role involves managing the day-to-day activities of the support team,...

  • Customer Support Representative

    7 days ago

    Ahmedabad, Gujarat, India Uniworld Outsourcing Full time ₹ 3,00,000 - ₹ 6,00,000 per year

    Company DescriptionUniworld Outsourcing is dedicated to helping partner companies achieve business growth through strategic support. By offering a transparent working approach, Uniworld Outsourcing develops customized solutions to meet the unique needs of its clients. The company specializes in services such as lead generation, branding, web and app...

  • Customer Support

    1 week ago

    Ahmedabad, Gujarat, India Damson Technologies Pvt. Ltd. Full time

    Job Title: Customer Support Executive Company: Damson Technologies Pvt Ltd Location: Damson Technologies Pvt Ltd REGD Office: - 302, 3rd Floor solitaire Building,sunrise park, Drive in Road,Bodakdev, Ahmedabad Gujarat, 380052 About Damson Technologies Pvt Ltd: Damson Technologies Pvt Ltd is a leading innovator in the electronics wearable products...