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Service Desk Team Lead
4 weeks ago
Service Desk Operations:Oversee the day-to-day operations of the service desk, ensuring timely response and resolution of technical issues.Prioritize and assign incoming support requests, ensuring adherence to service level agreements (SLAs) and resolution targets.Monitor ticket queues and workload distribution.Reallocating resources as necessary to maintain productivity and meet service targets.People management and shift management.Technical Support:Provide escalated technical support for complex issues, serving as a point of contact for internal teams.Troubleshoot hardware and software utilizing technical expertise and troubleshooting tools to diagnose and resolve problems efficiently.Collaborate with other teams to escalate and resolve issues that require specialized expertise.O365 Administration expertise/experience is added advantageITIL Foundation certification preferred.Budget – 9.5LPALocation - BangaloreImmediate joiner requiredQualification - Graduate
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