Service Desk Manager

OverviewThe purpose of this role is to be the first point of contact and provide resolutions on a range of IT enquiries, meeting or exceeding customer expectations and providing accurate resolutions and responses. Customer facing first point of connection with Link Group IT and perform first level technical support to all Users and Clients.Key...

Manage the Technical service desk team and evaluate performanceEnsure customer service is timely and accurate on a daily basisRecruit, train and support help desk representatives and techniciansSet specific customer service standardsContribute to improving customer support by actively responding to queries and handling complaints.Establish best practices...

Service Desk AnalystNew YorkNY12MonthsJob Description:TheService Desk Analyst EDP will serve as frontline level 1 IT supportfor the enterprise which includes seven hospital networks and thecorporate office. Monitor and answer the Service Desk phone emailmessage queues and autotriggered request queues during theirassigned tour (I II or III). Provide support...

Job DescriptionThis is a remote position.Philippine-based Filipino Applicants Only.SHIFT TIMES:4am to 1pm Philippine time, Monday to FridayOR6am to 3pm Philippine time, Monday to FridayWith a rotational days offAs aL1 Service Desk Engineer (SDE)you're required to act as a central point of contact within the Managed Service Desk, providing assistance to...

Job Title: Ticket CoordinatorLocation: MohaliFull/Part Time: Full-TimeRegular/Temporary: RegularJob Summary:The Service Desk Analyst will be responsible for providing first-line support to users, troubleshooting and resolving IT-related issues, and ensuring a high level of customer satisfaction. The ideal candidate will have 1.5 to 2 years of experience in a...

Job Requirements Job Title: Front Desk ManagerCompany Name: Moustache HostelLocation: New DelhiSalary: Not DisclosedQualification: 4 - 5 yearsJob Description:Are you a hospitality professional with experience in front desk management? Join the dynamic team at Moustache Hostel in Kolkata, West Bengal, and oversee the heart of our guest experience as a Front...

Job Requirements Job Title: Front Desk ManagerCompany Name: Moustache HostelLocation: New DelhiSalary: Not DisclosedQualification: 4 - 5 yearsJob Description:Are you a hospitality professional with experience in front desk management? Join the dynamic team at Moustache Hostel in Kolkata, West Bengal, and oversee the heart of our guest experience as a Front...

Service Desk AnalystResponsibilities:1. As a Support Analyst, you will be responsible for assisting end users on applications problems, system administration issues, or network concerns2. Diagnose, prioritize, troubleshoot and resolve IT incidents reported by the users via telephone, chat, email or walk-ins3. Identify and escalate tickets requiring urgent...

Job Role: Service Desk AgentExperience Range: 1 to 5 YearsLocation: Noida Provide Level 1 support for all in scope services. Act as a single point of contact (SPOC) for all user requests, and resolve issues on first call, or route to the appropriate resolving support group. Perform active case management and be accountable for endtoend delivery of requests...

Job DescriptionThis is a remote position.This candidate will work either: Sat – Tues - Sat and Sun hours are 7am – 7pm and Mon and Tues hours are 7am to 4pm so it's a 40 hour week OR Wed – Sat - Wed and Saturday hours are 7am to 7pm and Thurs and Fri hours are 8am to 4pm so it's a 40 hour week.The DIT Service Desk is the 24×7x365 single point of...

Service Desk AnalystResponsibilities:As a Support Analyst, you will be responsible for assisting end users on applications problems, system administration issues, or network concernsDiagnose, prioritize, troubleshoot and resolve IT incidents reported by the users via telephone, chat, email or walk-insIdentify and escalate tickets requiring urgent attention...

We have an opportunity 1 architect and 3 Developer to deliver this project as well as 1 performance tester.Location - Singapore, Onsite.Jira Service Desk Architect Experience 6+ Years:JSM CertifiedITIL certifiedMust have knowledge on setup Jira datacenter on prem instance.Must have good knowledge in Jira Service Management configuration, customization and...

Job Title: Service Desk Operations AnalystCompany: ConfidentialJob Summary:Responsible for troubleshooting technical issues and providing support for employees through route triage and service request management.Support on premise analysts by providing back-office services.Job Description:Receive, prioritize, and route support requests to work queues.Follow...

Job DescriptionWe are looking for an IT Support resource with an active Top Secret Clearance (or active Secret, eligible for TS) for a National Security ProgramJob Title:Service Desk TechnicianLocation:Rosslyn, VAJob Type:PermanentResponsibilities:Monitor and respond to complex technical control facility hardware and software problems utilizing a variety of...

WHAT YOU'LL DOThe Service Desk Analyst/Associate will primarily be the first point of contact for internal & external users facing issues or inquiries related to Procurement and Payables. The primary goal will be to resolve issues efficiently, contribute to improving our procurement processes, and ensure the smooth operation of payable activities. This role...

WHAT YOU'LL DOThe Service Desk Analyst/Associate will primarily be the first point of contact for internal & external users facing issues or inquiries related to Procurement and Payables. The primary goal will be to resolve issues efficiently, contribute to improving our procurement processes, and ensure the smooth operation of payable activities. This role...

Job DescriptionWe are looking for an IT Support resource with an active Top Secret Clearance (or active Secret, eligible for TS) for a National Security Program.Job Title:Service Desk TechnicianLocation:Rosslyn, VAJob Type:PermanentResponsibilities:Monitor and respond to complex technical control facility hardware and software problems utilizing a variety of...

Job Purpose:The ETS (Enterprise Technology Services) Level 2 Service Desk Analyst role is crucial in providing technical support and assistance to the diverse range of FCTG staff. The core responsibility of this role is to resolve technical issues and fulfil service requests as efficientlyas possible or escalating, if necessary, while maintaining a high...

Job Purpose:The ETS (Enterprise Technology Services) Level 2 Service Desk Analyst role is crucial in providing technical support and assistance to the diverse range of FCTG staff. The core responsibility of this role is to resolve technical issues and fulfil service requests as efficiently as possible or escalating, if necessary, while maintaining a high...

Job DescriptionIT Service Desk Support SpecialistCarlsbad, CA (Onsite, eventual hybrid)Direct Hire. 26-30//hr.Talentry is looking for a Service Desk Specialist to help users resolve computer issues, as well as to perform company projects relating to IT. The right person for this role will use his or her experience providing technical support for tier I...