Customer Care Specialist

1 day ago

Gurugram, India Criteo Full time

What You'll Do: You provide the best customer support to our clients with excellent written and verbal communication through emails and platform live chat You develop & apply the right customer support material to enable the clients to navigate through and use the Criteo’s Advertising Platform: Commerce Growth. You provide an excellent operational service to our clients by applying SLAs and demonstrate prioritisation skills You have analytical skills to understand campaign KPIs You understand the importance of tracking customer support efficiency metrics, ensuring you follow this in your day to day and you pursue both individual and team goals You are able to use a CRM platform to communicate with clients. You are curious to solve and troubleshoot client requests either if it’s a simple access issue, or a complex technical bug You work closely with the Account Strategy team and you know when to escalate the strategical customer requests This role is based at Gurgaon, IN EMEA shift (1.30 pm - 10.30pm IST) Who You Are: Proficient in English, with excellent verbal and written communication skills Minimum of 4 years of relevant professional experience as a customer care specialist Strong client-centric mindset with the ability to understand client needs and deliver tailored solutions Exceptional attention to detail and accuracy Skilled in multitasking, prioritizing tasks, and managing time efficiently Capable of simplifying complex concepts and clearly articulating value to clients Comfortable working across various platforms and tools, including Excel, Salesforce, and internal systems Proven ability to thrive and deliver results in a fast-paced, dynamic environment Solid technical acumen with a keen interest in technical reading and writing

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