Store Manager

4 weeks ago

Aluva, India Wondermont Industries Pvt Ltd Full time

Cutie Pie Cake Shop is seeking a dynamic and customer-focused Store Manager/MIT to oversee daily operations, lead a small team, and ensure exceptional customer service and product quality. This role is ideal for someone passionate about desserts, retail management, and creating a delightful experience for every guest.

Role & responsibilities

Key Responsibilities:

1. Store Operations

  • Oversee daily operations including opening/closing procedures
  • Ensure cleanliness, organization, and compliance with health & safety standards
  • Maintain all equipment and coordinate maintenance when needed

2. Team Leadership

  • Recruit, train, and manage a team of bakery staff, decorators, and front-of-house
  • Create and manage work schedules
  • Provide performance feedback and support staff development

3. Customer Service

  • Ensure high-quality customer service and resolve complaints or issues professionally
  • Manage custom orders, special requests, and seasonal offerings
  • Maintain a friendly and inviting atmosphere in-store

4. Inventory & Supply Management

  • Monitor and manage stock of ingredients, packaging, and supplies
  • Coordinate with suppliers and place timely orders
  • Track usage and reduce waste

5. Sales & Marketing

  • Drive sales through upselling, promotions, and customer loyalty initiatives
  • Support social media promotions and local marketing events
  • Monitor sales trends and suggest new ideas to increase footfall

6. Financial Oversight

  • Handle cash register/POS and reconcile daily sales
  • Manage petty cash and basic expense tracking
  • Assist with budgeting and financial reporting

Requirements:

  • Proven experience in retail or food service management (bakery/caf experience is a plus)
  • Strong leadership and organizational skills
  • Excellent customer service and communication abilities
  • Basic financial and inventory management knowledge
  • Comfortable using POS systems, spreadsheets, and scheduling tools
  • Flexible to work weekends, holidays, and peak hours

Desired Traits:

  • Passion for cakes, baking, and creating memorable experiences
  • Energetic and solution-oriented attitude
  • Eye for detail and shop presentation
  • Ability to thrive in a fast-paced environment

Opportunities for Growth:

As Cutie Pie Cake Shop expands, this role has potential to grow into an Area Manager or Area Manager position for the right candidate.

What We Offer

PF,ESI etc

Paid time leaves

Additional Perks

  • Employee discount on cakes
  • Staff meals or snacks during shifts
  • Uniforms or grooming allowance
  • Training and internal growth opportunities
  • Employee engagement activities and celebrations

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