Customer Success Executive

4 weeks ago

noida, India Redian Software Global Full time
  • Serve asthe primary point of contact for assigned clients understandingtheir needs challenges andobjectives.
  • Collaboratewith internal teams including sales product development and supportto ensure seamless delivery of products and services toclients.
  • Proactivelyidentify opportunities for upselling and crossselling additionalproducts or services to existingclients.
  • Monitorcustomer health metrics and proactively address any issues orconcerns to preventchurn.
  • Conductregular checkins with clients to gather feedback assesssatisfaction levels and identify areas forimprovement.
  • Developand deliver engaging presentations workshops and training sessionsforclients.
  • Stayup to date on industry trends best practices and competitors toprovide strategic insights and recommendations toclients.
  • Maintainaccurate records of client interactions transactions and feedbackin the CRMsystem.
  • Actas a customer advocate within the company representing the voice ofthe customer and driving customercentricinitiatives.

Requirements
  • Bachelorsdegree in business marketing computer science or a relatedfield.
  • Provenexperience in a customerfacing role preferably in the ITindustry.
  • Stronginterpersonal skills and the ability to build rapport and trustwithclients.
  • Excellentcommunication skills both verbal and written with the ability toarticulate complex ideas andconcepts.
  • Abilityto work effectively both independently and as part of a team in afastpacedenvironment.
  • Experiencewith CRM software (e.g. Zoho & Suite CRM) and proficiencyin Microsoft Officesuite.
  • Familiaritywith IT products services and terminology is aplus.

Bachelor's degree in business, marketing, computer science, or arelated field. Proven experience in a customer-facing role,preferably in the IT industry. Strong interpersonal skills and theability to build rapport and trust with clients. Excellentcommunication skills, both verbal and written, with the ability toarticulate complex ideas and concepts. Ability to work effectivelyboth independently and as part of a team in a fast-pacedenvironment. Experience with CRM software (e.g., Zoho & SuiteCRM) and proficiency in Microsoft Office suite. Familiarity with ITproducts, services, and terminology is a plus.

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