Head of Operations

1 month ago


gurugram, India Cogoport Full time
Cogoport is on a look-out for a oversees the operations of the logistics department. They are responsible for the entire transportation supply chain, managing business relationships and choosing new suppliers. 
Responsibilities
  • 1. Manage the Operations and Customer service team at Cogoport 

  • 2. Handle Customer Escalations and ensure smooth resolution of issues 

  • 3. Ensure smooth implementation of processes 

  • 4. Identifying new avenues for revenue generation  

  • 5. Jointly work with CFO, & Internal Audit team to achieve compliance on following areas:- 
    o Documentation of relevant processes and controls as per scheduled announced by CFO. 
    o Demonstration of compliance of documented controls during internal and statutory auditors testing 
    o Ensure effective training by relieving for training and monitoring its effectiveness. 

  • 6. Ensure process compliance and surprise internal audits 

  • 7. CRM Utilization 

  • 8. Drive technology for customer usage / benefits  

  • Skills and Qualifications 
     

    1. 7+ years experience of logistics operations management in International movements 

  • 2. Extensive knowledge in all segments of container shipping, (Customs Broker, Consolidation, Exports/Imports, Shipping Line, Container Terminal, Container Freight Station/s & General Cargo Port + Logistics) 

  • 3. Good relations with Shipping lines / Airlines 

    4. Should be able to speak with the customers in case of escalations 

    Core Values of Cogoport 

    Intrapreneurship: At Cogoport, you own and drive projects forward. You have the world at your feet, and complete flexibility and freedom to take up new initiatives that would benefit the customer. 

    Customer Centricity: Our customers are at the heart of all that we do. Understanding their perspective collectively is key to our success. 


     



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