Head of Manufacturing Operations

1 month ago


Gurugram, India Novus Hi-Tech Full time

I. Hiring specifications

Job Purpose:

Head-Delivery & Operations role is for autonomous & mobile robots function. Primary responsibility is to manage quality, cost & delivery across the entire value stream, starting from procurement, supplier management, production, quality, installation, commissioning and aftersales support. The incumbent need to have proven track record of leadership excellence & hands-on management experience with strong technical background and an entrepreneurial spirit in order to come up with new ideas and implement the same. He / She will be part of executive leadership team & will represent the company in various forums. Will be responsible for customer success and P&L performance to top management team

Role Expectations:

Sales & Pre Sales:

  • Provide and develop the solutioning idea along with a Solutioning expert team to enable the Strategic Sales
  • Sales from our key account customer for repeat business
  • Handling the Pre sales function and ensuring quality proposals are shared with customer timely.

Delivery:

  • To enable and coordinate the Delivery process (from Despatch to Customer) for the Turnkey Solutions generated
  • To enable and supervise the Delivery process (from Despatch to Customer) for Mobile Robot sales both as CAPEX and OPEX sales
  • Grooming and mentoring the delivery team which includes design, controls, production, installation & Service / customer success.
  • Ensuring successful deliveries of our projects and solutions with time, cost and quality inline to AOP targets.


Customer Success:

  • To drive the Customer Success Platform for turnkey and MR sales ensuring, where applicable, maximizing returns on AMC, CMC and other annuity incomes through client partnership initiatives

Cost: Planning ,monitoring and controlling the direct cost for achieving a higher contribution


Reporting structure:

  • Role will report into Managing Director

Interactions:

  • Internal Stakeholders: HODs, Project Management & Delivery team, S&SI ,I&C team in Mobile robots
  • External Stakeholders: Customers/Clients

II. PEOPLE SPECIFICATIONS

Profile: Ideally ~

  • 15+ Industry experience in automotive electronics company / advanced Engineering and Technology companies
  • Bachelors, Masters in Computer Science, Electronics or similar background
  • Passion for innovation, advanced technology systems and entrepreneurship
  • Proven track record of hiring, building, and scaling operations teams
  • Lean manufacturing certification & 6 sigma black belt is a bonus

Requisites: Exposure with sun-rise industries in the technology domain, with manufacturing and automation background.

Behavioural Competencies:

Hi Tech way of working: We value behaviour aligned with CCODERS

  • Customer First: Operate with customer success mind set and align all our actions accordingly.
  • Collaborative problem solving: Organisation interest supersedes individual interests; working together to solve problems effectively.
  • Ownership & Commitment: Going above & beyond the call of duty while also keeping up with the promises & targets under any circumstances.
  • Data Driven, First Principle : Objective Decision making based on data (Not on Hunches)
  • Expanding-Growth Mind set: Be open to new challenges whilst willing to step out of comfort zone in order to learn and grow.
  • Result & commercial orientation: Manage cost and resources to achieve business outcomes & commercial success.
  • Speed and Scalable Process Approach: Deploy processes that are flexible, agile and unlocks business value with speed.



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