Head of Manufacturing Operations
4 weeks ago
I. Hiring specifications
Job Purpose:
Head-Delivery & Operations role is for autonomous & mobile robots function. Primary responsibility is to manage quality, cost & delivery across the entire value stream, starting from procurement, supplier management, production, quality, installation, commissioning and aftersales support. The incumbent need to have proven track record of leadership excellence & hands-on management experience with strong technical background and an entrepreneurial spirit in order to come up with new ideas and implement the same. He / She will be part of executive leadership team & will represent the company in various forums. Will be responsible for customer success and P&L performance to top management team
Role Expectations:
Sales & Pre Sales:
- Provide and develop the solutioning idea along with a Solutioning expert team to enable the Strategic Sales
- Sales from our key account customer for repeat business
- Handling the Pre sales function and ensuring quality proposals are shared with customer timely.
Delivery:
- To enable and coordinate the Delivery process (from Despatch to Customer) for the Turnkey Solutions generated
- To enable and supervise the Delivery process (from Despatch to Customer) for Mobile Robot sales both as CAPEX and OPEX sales
- Grooming and mentoring the delivery team which includes design, controls, production, installation & Service / customer success.
- Ensuring successful deliveries of our projects and solutions with time, cost and quality inline to AOP targets.
Customer Success:
- To drive the Customer Success Platform for turnkey and MR sales ensuring, where applicable, maximizing returns on AMC, CMC and other annuity incomes through client partnership initiatives
Cost: Planning ,monitoring and controlling the direct cost for achieving a higher contribution
Reporting structure:
- Role will report into Managing Director
Interactions:
- Internal Stakeholders: HODs, Project Management & Delivery team, S&SI ,I&C team in Mobile robots
- External Stakeholders: Customers/Clients
II. PEOPLE SPECIFICATIONS
Profile: Ideally ~
- 15+ Industry experience in automotive electronics company / advanced Engineering and Technology companies
- Bachelors, Masters in Computer Science, Electronics or similar background
- Passion for innovation, advanced technology systems and entrepreneurship
- Proven track record of hiring, building, and scaling operations teams
- Lean manufacturing certification & 6 sigma black belt is a bonus
Requisites: Exposure with sun-rise industries in the technology domain, with manufacturing and automation background.
Behavioural Competencies:
Hi Tech way of working: We value behaviour aligned with CCODERS
- Customer First: Operate with customer success mind set and align all our actions accordingly.
- Collaborative problem solving: Organisation interest supersedes individual interests; working together to solve problems effectively.
- Ownership & Commitment: Going above & beyond the call of duty while also keeping up with the promises & targets under any circumstances.
- Data Driven, First Principle : Objective Decision making based on data (Not on Hunches)
- Expanding-Growth Mind set: Be open to new challenges whilst willing to step out of comfort zone in order to learn and grow.
- Result & commercial orientation: Manage cost and resources to achieve business outcomes & commercial success.
- Speed and Scalable Process Approach: Deploy processes that are flexible, agile and unlocks business value with speed.
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