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Team Lead/ Assistant Manager

5 months ago

chennai, India 2coms Full time
Opening for Team Lead/ Assistant Manager (Loan Servicing) Leading MNC- ChennaiExp- 4-8 Years (Team Handling Exp)Location-ChennaiCTC-7 L LPAShift- US ShiftNotice- ImmediateJob Description-US Mortgage in Active Servicing Strong knowledge in TaxesEssential Skills- Expert in US Mortgage lender's policies, guidelines and procedures (loan to value, debt to income, collateral review, compliance review) Having work experience in active or default servicing processes Team mentoring & coaching individual associates who may fall below desired performance Ability to build & motivate teams Ability to manage Client escalations and maintain good client relationships Sound knowledge in US mortgage guidelines and documents Should be able to interact with the clients and understand their requirements, articulate the same to the team and ensure that every requirements are met. Should be able to manage all required artifacts of the process that is being handled starting from process mapping to agent stack ranking which needs to be periodically updated Knowledge on EA and Tax related calculations Overall knowledge about end to end of Tax Payments and Delinquent Tax follow ups Ability to sort out customer queries related to Tax Should be able to handle inbox related to taxes and direct queries from the borrowers and internal team Should have a fair idea on Tax related documents

Requirements

Total 5+ years of Exp with Min 2 years of experience in managing teams in US Mortgage Servicing operations