Service Now Developer

3 weeks ago

bangalore, India CGI Full time

Position Description:

We are looking for a skilled and experienced ServiceNow Developer with expertise in both IT Service Management (ITSM) and HR Service Delivery (HRSD) modules. The ideal candidate will have a strong background in ServiceNow platform development and configuration, with a focus on implementing ITSM and HRSD solutions. As a ServiceNow Developer, you will collaborate with cross-functional teams to design, develop, and implement ServiceNow applications to support ITSM and HRSD processes within our organization.
Responsibilities:
Collaborate with IT and HR stakeholders to gather requirements and translate them into technical specifications for ServiceNow ITSM and HRSD solutions.
Design, develop, and configure ServiceNow ITSM and HRSD modules, including Incident Management, Change Management, Problem Management, HR Case Management, Employee Service Center, and Employee Onboarding.
Customize ServiceNow workflows, business rules, UI policies, and notifications to support ITSM and HRSD processes and automation.
Integrate ServiceNow with other systems and external platforms using APIs and web services.
Collaborate with cross-functional teams to define and implement ITSM and HRSD best practices, ensuring alignment with industry standards and organizational goals.
Conduct thorough testing of ServiceNow configurations and customizations to ensure high-quality deliverables.
Provide ongoing support and maintenance for ServiceNow applications, troubleshooting issues and implementing necessary fixes or enhancements.
Stay updated with the latest ServiceNow releases and ITSM/HRSD-specific features, proactively identifying opportunities for process improvement and system optimization.
Collaborate with other developers, administrators, and business analysts to deliver integrated solutions that meet the needs of IT and HR departments.
Document technical specifications, user guides, and standard operating procedures for ServiceNow applications and configurations.
Provide technical guidance and mentorship to junior developers, promoting knowledge sharing and professional growth.
Qualifications:
Bachelor’s degree in computer science, Information Technology, or a related
5-8 years of experience as a ServiceNow Developer, with a focus on ITSM and HRSD
Strong expertise in ServiceNow ITSM and HRSD modules, including Incident Management, Change Management, Problem Management, HR Case Management, Employee Service Center, and Employee Onboarding.
Proficient in ServiceNow development and configuration, including workflows, business rules, UI policies, and scripting using JavaScript.
Experience with ServiceNow integration using APIs and web services.
Familiarity with ITIL and HR processes, policies, and compliance requirements.
Excellent problem-solving skills and ability to troubleshoot technical issues
Strong communication and interpersonal skills, with the ability to collaborate effectively with stakeholders and technical teams.
ServiceNow certifications such as Certified System Administrator (CSA), Certified Implementation Specialist (CIS), and HR Service Delivery Implementation Specialist are highly desirable.
Experience with Agile development methodologies is a plus.

Skills:

Analytical Thinking ServiceNow

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