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Service Now Developer
4 months ago
Description
:
Preferred Experience:
Experience in implementing enterprise software (ideally ITIL or ITSM related). Experience in working with enterprise software companies and/or consulting companies. Experience with web and other technologies (XML, HTML, JavaScript, SQL, etc). Knowledge of technical components such as LDAP, VPN, SSL and other such technologies. Experience with ITSM best practices, IT service desk. Familiarity with SaaS deployments and it’s supporting architecture is a plus. ITSM and CMDB experience (HP, Remedy, Frontline, Service Now) is a plus.
Necessary Skills:
Define and explain database hierarchy Incorporate workflows and escalation paths into service now Create users, create profiles/views Create integration points for Exchange, AD, LDAP, Voicemail Create service catalogue entries, landing page and workflows Create reports Must be proficient in ITIL – Incident management and service catalogue management Integration of Active Directory or other identity management source Effective problem-solving and decision-making skills. Ability to track projects, meet deadlines and ensure quality. Ability to facilitate meetings and drive group consensus. Strong interpersonal and customer service skills. Proven team player and team builder. Strong organizational and analytical skills.
Training and Certifications:
ITIL Certification is preferred. Service Now certification/training is preferred.
