Service Now

4 weeks ago

bangalore, India TekWissen India Full time
Role: Service Now
Location: Hyderabad, India (Hybrid)
Experience: 5-8 Years
Summary: The ServiceNow ITSM Specialist is responsible for developing and maintaining strategies to capture, organize, and distribute knowledge related to the ServiceNow platform and IT service management processes.
Responsibilities:
• End to end understanding of service, respective offerings, process/workflows, integrations, fulfilment & support etc.
• Good Experience in ITIL Process like Incident Management, Problem & Change management.
• Planning for future service.
• Re-engineering of service/offerings & respective workflows
• Designing of Service, offering, consumables, request forms, workflows, approvals, fulfilment construct formation, automation designing
• Integration & functional designing, user stories creation, wireframes
• KPIs & reporting configuration
• Build test scripts, functional testing, pilot training.
• Implementation of redesigned service using ITSM tools like ServiceNow etc.
• Identify automation opportunities and driving implementation of the same.
• Work closely with ServiceNow developers in Agile method to get redesigned service implemented.
• Measuring, monitoring, and managing IT services to ensure optimal service delivery and protect against downtime & breaches.
• Ensuring CSAT, SLA and Backlogs are within the agreed contract and preparing and sharing reports with higher management / team for visibility.
• Identifying problems, known issues and drive through proper RCA and problem management, RCAs’ for Major incidents and SOP preparation for reference and escalation management.
• Knowledge Capture and Creation:
o Collaborate with subject matter experts and ServiceNow administrators to capture and document best practices, processes, and solutions within the ServiceNow platform.
o Create and maintain a centralized repository of ServiceNow-related knowledge assets, including articles, documents, FAQs, and user guides.
• Content Management:
o Develop and enforce content management policies and procedures to ensure the accuracy and relevance of ServiceNow knowledge resources.
o Regularly review and update existing ServiceNow-related content to reflect changes in processes or configurations.
• Taxonomy and Metadata:
o Develop and maintain a taxonomy and metadata structure specific to ServiceNow knowledge assets for efficient categorization and retrieval.
o Implement standardized classification and tagging systems for ServiceNow resources.
• Knowledge Access and Retrieval:
o Design and implement user-friendly interfaces and search functionalities to facilitate easy access to ServiceNow knowledge resources.
o Provide training and guidance to IT staff on how to effectively search for and retrieve ServiceNow-related information.
• Knowledge Sharing and Collaboration:
o Facilitate knowledge-sharing sessions, workshops, and forums to encourage collaboration and learning among IT teams and ServiceNow users.
o Promote a culture of knowledge sharing and continuous improvement within the IT organization.
• Quality Assurance:
o Ensure the quality and accuracy of ServiceNow knowledge resources through regular content audits, reviews, and version control.
o Establish and enforce content review and update processes.
• Technology Management:
o Evaluate, select, and implement knowledge management tools and ServiceNow-specific software to support knowledge-sharing initiatives.
o Stay informed about ServiceNow platform updates and enhancements.
• Metrics and Analytics:
o Monitor and report on key performance indicators (KPIs) related to ServiceNow knowledge management, such as content utilization, user satisfaction, and incident resolution times.
o Use data-driven insights to continuously improve ServiceNow knowledge management practices.
• Training and Support:
o Provide training and support to IT staff and ServiceNow users on ServiceNow knowledge management tools and practices.
o Address user inquiries and issues related to ServiceNow knowledge resources.
Qualifications:
• Proven experience in Service management.
• Familiarity with ServiceNow platform functionality and configurations.
• Proficiency in knowledge management tools and content management systems.
• ITIL certification or ServiceNow certifications are advantageous.
Skills:
• Information organization and categorization within the context of ServiceNow.
• Content management systems and software, especially those used in IT service management.
• Taxonomy and metadata management tailored for ServiceNow assets.
• Familiarity with ITIL and IT service management best practices.
• Change management and training expertise specific to ServiceNow knowledge management
• Strong understanding of ITSM and ITIL frameworks.

  • Service now developer

    1 month ago

    Bangalore, India Inno Protech Solutions Private Limited Full time

    This position is for Service Now Dev. ** Proficiency with Service Now Implementation, CSM, Integration Hub / API integration, Service request Management, Java Script, UI Builder, App Engine, Scripting, Flow Designer This position is for Service Now Dev. ** Proficiency with Service Now Implementation, CSM, Integration Hub / API integration, Service request...

  • Service now developer

    1 month ago

    bangalore, India Inno Protech Solutions Private Limited Full time

    This position is for Service Now Dev. ** Proficiency with Service Now Implementation, CSM, Integration Hub / API integration, Service request Management, Java Script, UI Builder, App Engine, Scripting, Flow Designer This position is for Service Now Dev. ** Proficiency with Service Now Implementation, CSM, Integration Hub / API integration, Service...

  • Service Now Developer

    1 month ago

    bangalore, India Qtek Systems Full time

    Description : Preferred Experience: Experience in implementing enterprise software (ideally ITIL or ITSM related). Experience in working with enterprise software companies and/or consulting companies. Experience with web and other technologies (XML, HTML, JavaScript, SQL, etc). Knowledge of technical components such as LDAP, VPN,...

  • Service Now Developer

    1 month ago

    bangalore, India Infosys Full time

    We are inviting applications for Service Now Developers or Administrator.Experience range: 5-10 Years.Location: Bangalore/ PuneEducation: BE/B.Tech/BCA/MCA/M.Tech/MSc./MSMandatory Skills: Service Now, IRM Risk management. GRC technologyResponsibilities:A day in the life of an Infoscion,As part of the Infosys consulting team, your primary role would be to...

  • Service Now Developer

    2 weeks ago

    bangalore, India Infosys Full time

    We are inviting applications for Service Now Developers or Administrator.Experience range: 5-10 Years.Location: Bangalore/ PuneEducation: BE/B.Tech/BCA/MCA/M.Tech/MSc./MSMandatory Skills: Service Now, IRM Risk management. GRC technologyResponsibilities:A day in the life of an Infoscion,As part of the Infosys consulting team, your primary role would be to...

  • Service Now Lead

    2 days ago

    Bangalore Metropolitan Area, India Alp Consulting Ltd. Full time

    Hello Connections Grab the Below Opportunity Job Profile:Service Now Lead Experience: 6-10 Years Soft Skills – Strong Communication skills (verbal/written) Location- Bangalore OnlyNOTE : Interested Candidates kindly share Updated Resume & below details in one Email with Subject Service Now Lead -to get processed your application Immediately.Full Name :...

  • Service Now Lead

    4 days ago

    Bangalore Metropolitan Area, India Alp Consulting Ltd. Full time

    Hello Connections Grab the Below Opportunity Job Profile: Service Now Lead Experience: 6-10 Years Soft Skills – Strong Communication skills (verbal/written) Location- Bangalore Only NOTE : Interested Candidates kindly share Updated Resume & below details in one Email with Subject Service Now Lead -to get processed your application Immediately. Full...

  • Service Now Developer

    1 week ago

    Bangalore City, India Infosys Full time

    We are inviting applications for Service Now Developers or Administrator.Experience range: 5-10 Years.Location: Bangalore/ PuneEducation: BE/B.Tech/BCA/MCA/M.Tech/MSc./MSMandatory Skills: Service Now, IRM Risk management. GRC technology Responsibilities:A day in the life of an Infoscion, As part of the Infosys consulting team, your primary role would be to...

  • Service Now Admin

    2 weeks ago

    bangalore, India MRI Software Full time

    RESPONSIBILITIES:Monitor the health, administration, usage, and overall compliance of ServiceNow and its applications.Configure and enhance core application including, but not limited to, Service Catalog, Service Portal, Knowledge Base, Management, Project & Portfolio, and Reporting.Support implemented and proposed solutions on the ServiceNow platform.Load,...

  • Service Now

    4 weeks ago

    bangalore, India TekWissen India Full time

    Role: Service Now Location: Hyderabad, India (Hybrid) Experience: 5-8 Years Summary: The ServiceNow ITSM Specialist is responsible for developing and maintaining strategies to capture, organize, and distribute knowledge related to the ServiceNow platform and IT service management processes. Responsibilities: • End to end understanding of service,...

  • Service Now Administrator

    1 month ago

    bangalore, India ANSR Full time

    ANSR Global is the leading consulting firm for companies seeking to set up global capability centers (GCCs). It provides a full suite of products and services to its clients, including collaborative workspaces, managed services for site support, and talent acquisition.We partner with our clients to understand their unique business situations and translate...

  • Service Now Admin

    4 weeks ago

    Bangalore Urban, India MRI Software Full time

    RESPONSIBILITIES:Monitor the health, administration, usage, and overall compliance of ServiceNow and its applications.Configure and enhance core application including, but not limited to, Service Catalog, Service Portal, Knowledge Base, Management, Project & Portfolio, and Reporting.Support implemented and proposed solutions on the ServiceNow platform.Load,...

  • Service Now Admin

    2 weeks ago

    Bangalore Urban, India MRI Software Full time

    RESPONSIBILITIES:Monitor the health, administration, usage, and overall compliance of ServiceNow and its applications.Configure and enhance core application including, but not limited to, Service Catalog, Service Portal, Knowledge Base, Management, Project & Portfolio, and Reporting.Support implemented and proposed solutions on the ServiceNow platform.Load,...

  • Service Now Admin

    2 weeks ago

    Bangalore Urban, India MRI Software Full time

    RESPONSIBILITIES: Monitor the health, administration, usage, and overall compliance of ServiceNow and its applications. Configure and enhance core application including, but not limited to, Service Catalog, Service Portal, Knowledge Base, Management, Project & Portfolio, and Reporting. Support implemented and proposed solutions on the ServiceNow platform....

  • Service NOW Developer

    2 weeks ago

    bangalore, India MRI Software Full time

    RESPONSIBILITIES: Responsibilities:  Will be responsible to design and develop the solution and get it implement for different ServiceNow applications and integrations from initiation to completion, tailored to the customer requirements.  Creation/implementation/modification of ServiceNow ITSM/CSM/ others components  Monitor technical...

  • Service NOW Developer

    1 month ago

    bangalore, India MRI Software Full time

    RESPONSIBILITIES: Responsibilities:  Will be responsible to design and develop the solution and get it implement for different ServiceNow applications and integrations from initiation to completion, tailored to the customer requirements.  Creation/implementation/modification of ServiceNow ITSM/CSM/ others components  Monitor technical...

  • Senior Project Manager – Service Now

    1 month ago

    bangalore, India Genpact Full time

    With a startup spirit and 115,000 + curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it! We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom line. We’re harnessing the power of technology and humanity to create...

  • Senior DevOps Engineer

    2 weeks ago

    bangalore, India NTT Full time

    JOB DESCRIPTION NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help...

  • Senior DevOps Engineer

    3 weeks ago

    bangalore, India NTT DATA Full time

    Job Description NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help...

  • Senior DevOps Engineer

    4 weeks ago

    bangalore, India NTT Full time

    JOB DESCRIPTION NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help...