Service Training and development Manager

11 hours ago

Chennai, India Royal Enfield Full time

Job Requirements Job Purpose: The Service Training Executive will be responsible for developing, conducting, and continuously enhancing technical and soft-skill training programs for EV service personnel across the network. This role ensures that service technicians, customer support staff, and dealership personnel are well-versed in the latest EV technologies, diagnostics, repair procedures, and safety protocols. The objective is to enhance service quality, reduce turnaround time, improve customer satisfaction, and drive operational excellence in the aftersales ecosystem for 2-wheeler EVs. Position Overview: Location: Chennai Position Title: Service Training and Development Manager Reports to : Group Manager- Service Lead Function: EV Commercial What you’ll do: Training Development & Delivery Design and develop training modules (technical, functional, and customer-centric) specific to EV 2-wheelers. Conduct regular classroom and on-field training sessions for service technicians, dealership staff, and service advisors. Use a mix of training methodologies – hands-on, digital simulations, and assessments – to ensure effective knowledge retention. Content Management Collaborate with R&D, Quality, and Service Engineering teams to create accurate and updated content. Regularly update SOPs and troubleshooting guides based on field feedback and product updates. Trainer Enablement Train-the-Trainer (TTT) programs for regional trainers and technical specialists. Ensure standardization and consistency in delivery across all locations. Performance Evaluation Monitor and evaluate the effectiveness of training sessions via feedback, assessments, and field performance tracking. Identify skill gaps and design corrective action plans. Compliance & Certification Create certification programs for service staff and maintain a skill matrix across the network. Ensure all safety norms and regulatory compliance aspects are embedded in training. Digital Training Tools Deploy and manage LMS platforms for e-learning modules.  Incorporate innovative digital ideas for knowledge transfer. Technical Support  Provide technical guidance and support to technicians on the shop floor. Assist with troubleshooting and resolving complex EV issues.  Serve as a point of contact for EV-related technical inquiries. What you'll bring: Experience:   7-9 years of progressive experience in training development and delivery, particularly for technical or automotive industries. Technical knowledge and experience with Electric Vehicles (EVs), specifically 2-wheelers. Experience in content creation, management, and updating technical documentation. Familiarity with Learning Management Systems (LMS) and digital training tools. Technical troubleshooting and problem-solving skills, preferably in an automotive or EV service environment. Background in automotive or technical training, with experience working with EVs or similar technologies. Qualification:    Bachelor’s degree in Engineering in Automobile / Mechanical Ready to Join Us? Apply via our website today. Join our trailblazing team and be a part of our legacy “So why wait? Join us and experience the freedom of embracing the road, riding with pure motorcycling passion.”

  • Career Opportunities with TVS Training

    10 hours ago

    Chennai, India TVS Training and Services Ltd Full time

    We’re growing! TVS Training & Services is on the lookout for Freelance Trainers and a CAD Draftsman to join our team. If you have a passion for training, expertise in drafting, or are ready to contribute to skill development, this is your moment! Tasks Current Openings 1. Freelance Trainers Training Topics & Locations: Karnataka: Forklift Training...

  • Sr Manager Training

    1 week ago

    Chennai, Tamil Nadu, India NetSysCon Consulting Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Inviting applications for a Senior Manager – Training & Development (Sales / Call Center vertical) for a leading hospitality group. Client is a premium hotel chain with top rated hotels and resorts across India. Job Profile: To enhance the performance capability of employees at our Resorts, Hotel Sales Division, Memberships, Call Centre, & Corporate...

  • Business Development Executive BDE Jobs Opening in 3FOLD Training at Medavakkam, ChennaiLess

    1 week ago

    Chennai, India 3FOLD Training Full time

    3FOLD Training is an internationally recognized professional career development institute, offering globally accredited training and certification programs. We are looking for a Business Development Executive (BDE) to join our team and strengthen our sales and operations by engaging with learners, generating leads, and ensuring smooth coordination of...

  • Training Manager

    6 days ago

    Bengaluru, Chennai, India Nandhana Foods Full time ₹ 8,00,000 - ₹ 15,00,000 per year

    To design, co- ordinate and implement training activities for the staff, supervisors and management of the entire Hotel To identify the training needs of staff , supervisors and management To conduct induction and other suitable training programmes for all new employees To organise safety, fire prevention and control programmes for all employees To organise...

  • Training Manager

    2 weeks ago

    Chennai, Tamil Nadu, India Jones Lang LaSalle Full time

    JLL empowers you to shape a brighter way Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services advisory and technology for our clients We are committed to hiring the best most talented people and empowering them to thrive grow meaningful careers and to find a place where they belong...

  • Training Associate

    6 days ago

    Chennai, India Caspian Management Service LLP Full time

    Training associate Job description: 1. conducting training before the panel painting. 2. connect with sso (senior sales officer) and submit the report of the employee based on their performances. 3. Need to supervise the employee(field visit). 4. provide technical support to the employee. 5. explaining about the product to the customer. 6. training...

  • Area Service Manager

    2 weeks ago

    Chennai, Ernakulam, Hyderabad, India Run Service Infocare Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Responsible for driving Services with Process Compliance and ensure organizations processes and policies are adhered by ASCDeliver very ambitious targets on consumer satisfactionNet promoter score and consumer effort scoreImplement/review/enhance field service OperationsDrive and deliver operational KPIs ( Service and Revenue )Manage field Service team to...

  • Litigation Barrister

    7 days ago

    Chennai, India GST Manager Full time

    Job Title : Tax Advocate – GST Appeals & Litigation Location: Chennai GST Manager is a fast-growing financial services and tax advisory firm specializing in GST, compliance, and litigation support. We are seeking a Tax Advocate with expertise in GST litigation to handle appeals, writ petitions, and legal advisory in GST matters. The ideal candidate will...

  • IT Service Desk Manager

    3 weeks ago

    Chennai, India Hectae Analytics and Software Solutions Full time

    About the Role: We’re seeking a skilled IT Service Desk Manager to lead Haass’s IT Service Desk function . This role will oversee IT Service Desk support quality, drive service excellence, and support team performance across our Service Desk operations. You’ll be responsible for monitoring ticket quality, delivering actionable feedback, and partnering...

  • IT Service Desk Manager

    3 weeks ago

    Chennai, India Hectae Analytics and Software Solutions Full time

    About the Role: We’re seeking a skilled IT Service Desk Manager to lead Haass’s IT Service Desk function. This role will oversee IT Service Desk support quality, drive service excellence, and support team performance across our Service Desk operations. You’ll be responsible for monitoring ticket quality, delivering actionable feedback, and partnering...