Technical Support Executive
3 weeks ago
A reputed IT company into Product sale based at Malad in Mumbai needs multiple Technical Support Execuitve.
Job Overview
We are seeking a highly skilled Technical Support Executive to join our client. As a Technical Support Executive, you will be responsible for providing technical assistance and support to our clients. This role requires excellent communication skills, problem-solving abilities, and a strong customer service orientation. The ideal candidate should have a minimum of 4 to 6 years of experience in technical support.
Qualifications and Skills
Bachelor's degree in Computer Science, Information Technology, or a related fieldProven experience in technical support or a similar roleStrong knowledge of computer systems, hardware, and softwareExcellent problem-solving and analytical skillsExceptional communication and interpersonal abilitiesAbility to work independently and as part of a teamGood time management and organizational skillsCustomer-oriented mindset and a commitment to delivering high-quality service
Roles and Responsibilities
Provide technical support to our clients by identifying and resolving technical issuesRespond to client inquiries and troubleshoot problems via phone, email, or in personCollaborate with cross-functional teams to escalate and resolve complex technical issuesDocument and track client issues and resolutions in our ticketing systemEnsure timely and effective communication with clients regarding the status of their issuesConduct regular follow-ups with clients to ensure their technical needs are metStay up-to-date with the latest technological advancements and industry trendsAssist in the development and improvement of technical support processes and procedures
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