Technical Support Executive
4 weeks ago
L1 resource for Rabale location in Mumbai
Position Name :
Tech Support Executive :
1. Customer facing role for first level Technical Support
2. Good in Powerpoint and Excel and should be able to create pivot tables and charts from the data set.
3. Should be comfortable working in 10 hours shifts in 24 x 7 operation, 5 days a week.
4. Should have a stable WiFi at home to WFH if required.
5. Open to travel to Belapur railway station on call; it's a client's data center location.
6. Excellent written and verbal communication.
7. 1 to 2 years application support experience
8. Understanding customer issues and providing quick resolution via direct communication, mail, chat, phone etc.
9. Working in experience in multi team environment
10. Able to categories issues/tickets and reach out to needed team members quickly
11. Reporting skills to provide daily /weekly/monthly reports and highlighting any issues to next levels
12. Good English and Hindi communication skills and good inter-personnel skills.
13. Articulate and writing skills
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