Digital Collections

3 weeks ago

Noida, Uttar Pradesh, India Credgenics Full time

Job Title : Digital Collections Team Leader (TL) Department: Collections / Digital Strategy Reports to : Digital Collections Manager / Assistant Manager Experience : 3-4 years in a relevant field, with a strong preference for experience in digital collections or digital marketing/campaign management.

Job Summary: The Digital Collections Team Leader is responsible for managing and motivating a team of digital collections specialists to achieve performance targets. This role involves developing and executing digital collections strategies, analyzing campaign performance, and ensuring a positive customer experience. The ideal candidate will have a strong understanding of digital marketing channels, excellent analytical skills, and a proven ability to lead a team. While direct collections experience is a plus, candidates with a strong background in digital campaign management and client handling are highly encouraged to apply.

Key Responsibilities:


• Team Leadership & Management:

o Lead, mentor, and coach a team of digital collections agents to meet and exceed key performance indicators (KPIs).

o Conduct regular performance reviews and provide constructive feedback.

o Foster a positive and high-performance work environment.

o Monitor team performance, ensuring adherence to quality standards and compliance protocols.


• Digital Collections Strategy & Execution:

o Develop and implement effective digital collections campaigns across various channels such as email, SMS, social media, and chat.

o Analyze campaign data to identify trends, optimize strategies, and improve recovery rates.

o Utilize data analytics to segment customer portfolios and tailor communication strategies.

o Collaborate with the analytics team to build and refine digital collections models.


• Data Analysis & Reporting:

o Demonstrate strong proficiency in Microsoft Excel to track team performance, analyze campaign results, and create comprehensive reports.

o Prepare and present regular performance reports using PowerPoint for senior management and clients.

o Analyze data to identify opportunities for process improvements and strategic enhancements.


• Client & Stakeholder Management:

o Serve as a key point of contact for clients, handling inquiries and providing regular updates on collection performance.

o Build and maintain strong relationships with internal and external stakeholders.

o Present performance insights and strategic recommendations to clients in a clear and compelling manner.


• Process Improvement & Compliance:

o Identify and implement process efficiencies to streamline digital collections operations.

o Ensure all collections activities comply with regulatory requirements and company policies.

o Stay updated with industry trends and best practices in digital collections and customer engagement.

Required Skills and Qualifications:


• Bachelor's degree in Business, Marketing, Finance, or a related field.


• 3-4 years of professional experience, with a strong preference for a background in digital marketing, campaign management, or collections.


• Proven experience leading a team.


• Excellent analytical skills with a strong proficiency in Microsoft Excel (VLOOKUP, Pivot Tables, advanced formulas).


• Proficiency in creating compelling presentations using PowerPoint.
• Exceptional communication and interpersonal skills.

  • Digital Collections

    4 weeks ago

    Noida, Uttar Pradesh, India Credgenics Full time

    Job DescriptionJob Title: Digital Collections Team Leader (TL) Department: Collections / Digital Strategy Reports to: Digital Collections Manager / Assistant Manager Experience: 3-4 years in a relevant field, with a strong preference for experience in digital collections or digital marketing/campaign management.Job Summary: The Digital Collections Team...

  • Digital Collections

    2 weeks ago

    Noida, Uttar Pradesh, India Credgenics Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job Title: Digital Collections Team Leader (TL) Department: Collections / Digital StrategyReports to: Digital Collections Manager / Assistant ManagerExperience: 3-4 years in a relevant field, with a strong preference for experience in digital collections or digital marketing/campaign management.Job Summary:The Digital Collections Team Leader is responsible...

  • AM - Collections

    3 weeks ago

    Noida, Uttar Pradesh, India Genpact Full time

    Job DescriptionReady to shape the future of workAt Genpact, we don't just adapt to change-we drive it. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow...

  • Collection Specialist

    9 hours ago

    Noida, Uttar Pradesh, India BIZ2X Platform Private Limited Full time ₹ 2,50,000 - ₹ 7,50,000 per year

    About Us Founded in 2007, Biz2Credit is recognized as the top small business financing resource in the U.S. by Entrepreneur Magazine, having facilitated over $2.5 billion in lending. As an all-in-one financing solution, Biz2Credit connects entrepreneurs with small business loans through a fast approval process, offering a wide range of financing options....

  • Graphic Illustrator

    12 hours ago

    Noida, Uttar Pradesh, India Mach1 Digital Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Role Overview:We are seeking a talentedGraphic Illustratorto create original illustrations, digital assets, and visual content that capture the essence of our brand. Your work will be central to product campaigns, social media and marketing collaterals.The Graphic Illustrator will be responsible for creating digital illustrations, graphics, graphic designs,...

  • Digital Forensic Executive

    3 weeks ago

    Noida, Uttar Pradesh, India Tre Sessanta Pvt. Ltd Full time

    Company OverviewCybertickindia Research LaboratoryWe confidently offer top-notch cybersecurity services and audits to businesses worldwide Our team is experienced in identifying and addressing common industry-related threats ensuring maximum efficiency and productivity With our expert management businesses can avoid the detrimental effects of data...

  • OTC/Collection-AM

    3 weeks ago

    Noida, Uttar Pradesh, India Genpact Full time

    Job DescriptionReady to shape the future of workAt Genpact, we don&rsquot just adapt to change&mdashwe drive it. AI and digital innovation are redefining industries, and we&rsquore leading the charge. Genpact&rsquos AI Gigafactory, our industry-first accelerator, is an example of how we&rsquore scaling advanced technology solutions to help global enterprises...

  • OTC(Collections)-MT

    2 days ago

    Noida, Uttar Pradesh, India Genpact Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Job Description Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000 people across 30 countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for...

  • Email Marketing Executive

    5 days ago

    Noida, Uttar Pradesh, India Team Nerds Digital Full time ₹ 1,20,000 - ₹ 1,80,000 per year

    Job Title: Email Marketing ExecutiveLocation: Noida, Sector 63Working Days: Monday to FridayExperience Level: FreshersSalary: 12, ,000Role OverviewWe are looking for a proactive and detail-oriented Email Marketing Executive to join our team. This is an excellent opportunity for freshers who want to build a career in email marketing. You will be trained to...

  • Credit & Collections Controller (SEA SP Region)

    12 hours ago

    Noida, Uttar Pradesh, India Rockwell Automation Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Rockwell Automation is a global technology leader focused on helping the world's manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale,...