Collection Agency Coordinator
3 days ago
Key Responsibilities
- Allocate & rebalance portfolios to agencies; publish daily Feeds (Not Connected/Failed PTP/High Propensity)
- Track promise-to-pay (PTP), broken PTP, contactability, CE% (collection efficiency) & roll rates; drive huddles
- Verify field visits: route plans, geo-tags, app usage; escalate non-contactables/skip-trace cases
- Ensure scripts/compliance: DRA coverage, ID cards, consent, call masking, no cash collection, receipt trails
- Run weekly performance reviews; recommend penalties/bonuses per annexure
- Manage legal pipeline hand-offs (61+ DPD): default notices, Sec-138, arbitration, settlements.
- Coordinate digital nudges (SMS/WhatsApp/IVR/bot), Razorpay/UPI links, and payment reconciliation with LMS.
- Maintain DLT templates, audit logs, and grievance/RCU escalations.
- Vendor hygiene: onboarding docs, SLAs, payouts, dispute resolution.
Location - Mumbai, Delhi / NCR, Bengaluru , Kolkata, Chennai, Hyderabad, Ahmedabad, Pune, Pan India
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