Collection Agency Coordinator

20 hours ago


Bengaluru Delhi Mumbai NCR, India Fatakpay Digital Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Key Responsibilities

  • Allocate & rebalance portfolios to agencies; publish daily Feeds (Not Connected/Failed PTP/High Propensity)
  • Track promise-to-pay (PTP), broken PTP, contactability, CE% (collection efficiency) & roll rates; drive huddles
  • Verify field visits: route plans, geo-tags, app usage; escalate non-contactables/skip-trace cases
  • Ensure scripts/compliance: DRA coverage, ID cards, consent, call masking, no cash collection, receipt trails
  • Run weekly performance reviews; recommend penalties/bonuses per annexure
  • Manage legal pipeline hand-offs (61+ DPD): default notices, Sec-138, arbitration, settlements.
  • Coordinate digital nudges (SMS/WhatsApp/IVR/bot), Razorpay/UPI links, and payment reconciliation with LMS.
  • Maintain DLT templates, audit logs, and grievance/RCU escalations.
  • Vendor hygiene: onboarding docs, SLAs, payouts, dispute resolution.

Location - Mumbai, Delhi / NCR, Bengaluru , Kolkata, Chennai, Hyderabad, Ahmedabad, Pune, Pan India



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