Automotive Service Advisor

1 week ago

Bengaluru, India 2coms Full time

Job Description Job Title: Service advisor Roles and Responsibilities Key Responsibilities Customer Interaction & Service Booking Greet customers and schedule service appointments. Understand customer concerns and vehicle issues. Explain service requirements, repair options, and costs. Job Card Preparation & Coordination Prepare accurate job cards/work orders. Communicate repair/maintenance needs to workshop technicians. Ensure correct allocation of jobs to mechanics. Advising & Upselling Recommend additional services or preventive maintenance. Upsell value-added services, accessories, and extended warranties. Workshop Communication Act as a bridge between the customer and workshop team. Track job progress and keep customers informed. Ensure timely completion of service/repair. Cost Estimation & Approval Provide accurate repair estimates. Obtain customer approval before carrying out additional work. Quality Check & Vehicle Delivery Inspect serviced vehicles before handover. Explain work done, costs, and warranty coverage to the customer. Ensure smooth and timely delivery of vehicles. Customer Relationship Management Handle customer complaints and resolve issues. Follow up with customers post-service for feedback. Maintain long-term relationships to build loyalty. Documentation & Compliance Maintain service records and job documentation. Ensure compliance with manufacturer and company standards. Skills Required Strong communication & interpersonal skills. Technical knowledge of automobiles. Problem-solving & conflict resolution skills. Customer service orientation. Sales and upselling ability. Time management & multitasking. Requirements Exp req- Min 2 years as a Service advisor in automobile industry Benefits Salary- 25-30k CTC per month Requirements Should have excellent communication, customer service skills & business acumen. • Knowledge of 2-wheeler or 4- wheeler service and repair processes, preferably 2W EV knowledge • Ability to explain technical information to customers. • Strong problem-solving and conflict resolution skills. • Multitasking and time management abilities. • Patience and empathy when dealing with customer concerns. • IT or DMS working knowledge. • Basic computer skills for data entry and documentation. Preferable Skills - 2W EV Knowledge • Understanding of battery SOC (State of Charge), deep discharge, and charging/discharging processes. • Knowledge of wiring diagrams, sensor management, and electrical circuits. • Familiarity with BLDC motors, Hall sensors, and the working principle of Magneto. • Knowledge of CDC (Charging-discharging) working cycles. • Experience with battery BMS, connector placement, controllers and cell rotation principles. Experience: Minimum 2 years of experience Education qualification: - Any Graduate or ITI in Electrical, or Diploma in Electrical &Electronic Engineering.

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