Automotive Service Advisor
3 hours ago
SUMMARY
Job Title: Service advisor
Roles and Responsibilities
Key Responsibilities
Customer Interaction & Service Booking
Greet customers and schedule service appointments.
- Understand customer concerns and vehicle issues.
- Explain service requirements, repair options, and costs.
Job Card Preparation & Coordination
Prepare accurate job cards/work orders.
- Communicate repair/maintenance needs to workshop technicians.
- Ensure correct allocation of jobs to mechanics.
Advising & Upselling
Recommend additional services or preventive maintenance.
- Upsell value-added services, accessories, and extended warranties.
Workshop Communication
Act as a bridge between the customer and workshop team.
- Track job progress and keep customers informed.
- Ensure timely completion of service/repair.
Cost Estimation & Approval
Provide accurate repair estimates.
- Obtain customer approval before carrying out additional work.
Quality Check & Vehicle Delivery
Inspect serviced vehicles before handover.
- Explain work done, costs, and warranty coverage to the customer.
- Ensure smooth and timely delivery of vehicles.
Customer Relationship Management
Handle customer complaints and resolve issues.
- Follow up with customers post-service for feedback.
- Maintain long-term relationships to build loyalty.
Documentation & Compliance
Maintain service records and job documentation.
- Ensure compliance with manufacturer and company standards.
Skills Required
- Strong communication & interpersonal skills.
- Technical knowledge of automobiles.
- Problem - solving & conflict resolution skills.
- Customer service orientation.
- Sales and upselling ability.
- Time management & multitasking.
Requirements
Exp req- Min 2 years as a Service advisor in automobile industry
Benefits
Salary- 25-30k CTC per month
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