Service Advisor

2 days ago


Bengaluru, Karnataka, India Trident Automobiles Full time ₹ 5,00,000 - ₹ 7,50,000 per year

Qualification :

ITI / Diploma in Mech Engg, Automobile Engg / BE in Mech or Automobile Engg

Freshers or Experienced

Key Skills & Attributes:

  • Good communication & customer handling
  • Basic automotive knowledge
  • Problem-solving attitude
  • Time management
  • Computer & software skills
  • Teamwork & coordination
  • Polite and professional
  • Target-driven with upselling ability

Responsibilities:

  • Act as the primary point of contact between customers and the service department
  • Understand customer concerns and accurately document required repairs or service needs
  • Prepare and submit detailed work orders to the workshop team
  • Provide cost estimates and explain service processes to customers
  • Coordinate with technicians to track job progress and ensure timely delivery
  • Update customers on service status and manage expectations effectively
  • Ensure customer satisfaction through professional communication and follow-up
  • Maintain accurate records of service visits and transactions

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