Advisor
2 weeks ago
International Banking Domain - Customer Support
Minimum 1 year of International Customer Support Experience
Must have the experience or the relieving letter (UAN Check)
Interested Candidates can Contact To /
Salary:
Experienced - Upto 6.5LPA (1 year of experience in International Voice Process)
Requirements:
- Excellent Communication Skills in English.
Immediate Joiners only
Job Summery:
We are looking for highly motivated Customer Advisors to join our International Voice Process team. This role offers the opportunity to work in a dynamic banking environment, assisting international customers with their banking-related queries and providing world-class customer service.If you have excellent communication skills and a passion for delivering exceptional customer experiences, this is the right opportunity for you
Key Responsibilities:
- Handle inbound calls from international customers related to banking products and services.
- Provide accurate information and resolve queries related to accounts, transactions, credit/debit cards, online banking, and general banking service
- Troubleshoot problems, raise service requests, and escalate unresolved issues to appropriate teams when required.
- Ensure all customer interactions are documented correctly and adhere to it's compliance, regulatory, and data security guidelines.
- Meet and exceed performance targets including call quality, customer satisfaction scores, first call resolution, and productivity.
- Work Location : Manyata Tech Park, Bangalore
- Shifts : UK Shift (5 days work & 2 days fixed week off)
- Salary : Experience: Upto 6 .5 LPA
- Immediate Joiners only
Interested Candidates can Contact To /
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