Two Wheeler Technical Trainer and Service Advisor

Job Title: Two-Wheeler Trainer & Customer Service Advisor

Company: VOC Automotive India Pvt. Ltd.

Location: [Insert Location]

Job Type: Full-Time

About VOC Automotive India Pvt. Ltd.

VOC Automotive India Pvt. Ltd. is a leading name in the two-wheeler service and training industry, committed to providing high-quality service and skill development. Alongside our customer service outlets, we operate a state-of-the-art Technical Academy, offering ASDC-certified training programs for aspiring two-wheeler technicians.

We are looking for a dynamic and technically skilled Two-Wheeler Trainer & Customer Service Advisor who can take charge of our training programs and manage daily service operations at our service outlet.

Key Responsibilities1. Training & Development

• Design, develop, and deliver comprehensive training programs for two-wheeler technicians and mechanics (theoretical and practical).
• Conduct interactive sessions covering diagnostics, maintenance, repair, and troubleshooting techniques for two-wheeler systems.
• Prepare and update training manuals, guides, and technical reference materials for trainees.
• Evaluate trainee performance, provide constructive feedback, and ensure skill development aligns with ASDC standards.

2. Technical Knowledge Transfer

• Stay updated on the latest technologies, tools, and innovations in the two-wheeler industry.
• Demonstrate practical technical skills such as engine overhauls, electrical diagnostics, and other service procedures.
• Train participants on the correct usage of diagnostic equipment and tools.

3. Customer Service & Workshop Operations

• Act as the primary point of contact for customers visiting the service outlet.
• Handle service estimation, job card preparation, and service floor operations efficiently.
• Maintain accurate service cost estimates, service records, and ensure timely job completion.
• Communicate clearly with customers regarding service requirements, costs, and delivery timelines.
• Promote additional services and products, ensuring customer satisfaction and retention.

4. Quality Control & Safety

• Enforce safety standards and best practices during training and workshop operations.
• Perform quality checks on completed jobs and training assessments.
• Monitor and report trainee and service team performance, ensuring continuous improvement.

5. Reporting & Documentation

• Maintain detailed training records, attendance, feedback forms, and performance reports.
• Prepare and submit service operation reports, customer feedback summaries, and training outcome evaluations.

Qualifications & Experience

• Education: Diploma or Bachelor's degree in Mechanical/Automotive Engineering or related field.
• Experience:
• Minimum 3–5 years in two-wheeler service, maintenance, or as a technical trainer.
• Prior experience as a Service Advisor or in a customer-facing technical role preferred.
• Certifications: ASDC or OEM technical certifications are a strong advantage.

Skills & Attributes

• In-depth technical knowledge of two-wheeler systems (engine, transmission, electrical, etc.)
• Strong communication, presentation, and interpersonal skills.
• Excellent customer service orientation and problem-solving abilities.
• Ability to manage multiple responsibilities – training, floor supervision, and customer interaction.
• Strong organizational and documentation skills.
• Passion for two-wheeler technology and skill development.

Why Join VOC Automotive India?

• Opportunity to work with a growing and innovative organization shaping the future of two-wheeler service and training.
• Hands-on exposure to both technical and customer service operations.
• Be part of our ASDC-certified Training Academy, helping create skilled technicians for the future.
• Competitive salary with performance-based incentives.

Job Types: Full-time, Permanent

Pay: ₹24, ₹39,000.00 per month

Work Location: In person